Avis Car Rental in Diamond Bar receives mixed reviews highlighting both positive service experiences and significant challenges with electric vehicles. Many customers report great service, competitive prices, and staff that go the extra mile to take care of them. The location is praised for having helpful and courteous employees, with specific mention of a manager who is kind, willing to find the best deal, and treats customers with exceptional respect and kindness. The process for extending a rental in-person is noted as quick, though it incurs a fee. However, experiences with electric vehicles are frequently problematic. While some renters are pleasantly surprised with an upgrade to a brand-new model at a cheap rate, others report a horrible experience. Major issues include difficulty finding public charging stations, wasting hours waiting to charge, cars lacking heat, and no complimentary charging station at the Avis location. This leads to strong advice that a Tesla might be a safer option for those worried about charging, and a general warning that EVs from other brands are not easy for long trips. The return policy for prepaid rentals is also noted; customers do not get refunded for early returns. Overall, the location is recommended for its service and vehicle selection, including three-row vehicles, but renters are cautioned about potential challenges if opting for an electric vehicle other than a Tesla.
Always come to this location to rent a car. Great service and competitive prices! They always go the extra mile to take care of you.
July 2024
Reserved an Intermediate car but told only SUV or truck available for more $. I asked why they accept reservation, and was told they were sold out since the morning. Better to book elsewhere.
September 2023
They close very early (5pm) and they don't allow you to drop off the car after hours.
