Citi, a prominent banking institution, has received mixed reviews from its customers. While some customers have praised the helpful and friendly service provided by staff members like Alexis Alaniz and Marty Avila, others have encountered issues with the bank's ATM machines and overall customer experience. One customer reported a problem with a cash deposit at the Diamond Bar branch, where the ATM on the left side failed to record the $800 deposit. Despite the customer's immediate call to the resolution team, they were informed that an investigation could take 10-90 days, leaving the customer responsible for any late fees or inconveniences caused by the missing funds. The customer expressed frustration with the bank's response and the overall user interface of the ATM. In contrast, another customer had a positive experience at the bank, where Marty Avila, a banker, comprehensively reviewed the customer's account and resolved their checking account and credit card concerns. The customer was highly satisfied with Avila's competence, efficiency, and outstanding customer service. Additionally, a third customer reported a mixed experience, where the staff was clear and helpful in opening a CD, but the scheduled appointment was not attended by the responsible person, leaving the customer and staff scrambling to address the situation. Overall, Citi's performance appears to be a mix of excellent customer service and technical issues, with the bank's ability to promptly address customer concerns and provide a consistent user experience emerging as areas for potential improvement.
Janice Xin was very patient, responsive, and professional when helping my husband and me. She went above and beyond to assist us, and we truly appreciate her excellent service and extra effort.
August 2025
Very clean well established place. Bankers are very helpful and very kind.
April 2025
The customer service here is top-notch. I especially want to give shout-outs to Kevin and Andrew for their good attitudes and their attentive service.
