-
July 2023 by Jianbo K.
I had a great experience with the personal banker Mao Shan Fang. She provided a Wonderful customer service, very professional and patient. She went above and beyond to help me and very knowledgeable. Wonderful experience at this bank.
-
March 2023 by Eca L.
They drilled my safe deposit box even though I paid yearly. They kept telling me to call the headquarters, and the headquarters officers told me to call this branch. The manager promised to take care of it but it has been 4 months, I am still not able to know what is going on with my safe deposit and everything inside it. So, I feel so hopeless and starting to loose trust with citibank. I have been with citibank for many years, but what's going now?
-
January 2023 by Alfredo M.
I had a recurring problem with my checking account and credit card which had been bothering me for weeks. So I went to this branch and was helped by Mr. Marty Avila, Banker. He comprehensively reviewed my account and fixed my checking account problem. Then, he went out of his way to help me call Citi Credit Card to correct and resolve my concern. Much to my delight, everything was resolved. Citibank is privileged to have Mr. Marty Avila in their team. He is very competent, efficient, and delivers outstanding customer service. He should be recognized by the company and rewarded for exemplary service!
-
September 2022 by Melinda D.
It's a pretty good location. I mean right off of grand literally and the intersection of Diamond bar boulevard. It's not a drive-thru Bank you have to park and walk up. And you're sharing a parking lot with Bank of America and Walmart. They do have three stalls I believe are dedicated for Citibank customers. I hope that helps anybody that's looking for this location it's very small and it is literally attached to the Walmart building. Enjoy your day yelpers!
-
August 2022 by Dani S.
Service is very slow and incompetent! The tellers are super slow and not skilled at all. Took forever to just do a withdrawal transaction. Also took my ID and did not return to me. Horrible!
-
January 2022 by Rebecca C.
The tellers at this bank were helpful and professional. I was looking for information to educate students on starting accounts and they provided pamphlets. There was no one at the concierge desk so I did wait for a bit before a banker helped me.
-
January 2020 by Roger L.
I would give this bank a zero star if I could I would there customer service sucks and the manager is a piece of crap talking to me like I'm a FOB that don't know any English or something well let me tell you something I was born here in the United states so don't talk to me like I'm a d*** a** they should really fired the Manager at that Citibank in Diamond Bar
-
May 2019 by Kim T.
I came to this bank when they had a cash promotion for new accounts. Jason was assigned to help me open them. He kept asking for so many things to prove my identity that I had to come back and forth for additional paperwork. Frustrated, I talked to the manager to help me instead. The male manager looked nice and friendly, but I was shocked when he requested more paperwork from me like: If I was a full-time student, was I in the military, 1099-interest forms from other banks, utility bills, property tax bills (he could not even find my address in the property tax bill), and so on. Eventually, I politely told him to forget the whole thing, saying that it was no wonder that I did not see any walk-in customers, though I had been there for an hour. He said that the bank did not need them, since they mostly dealt with international clients. Speechless, I shook my head, and I brought the entire folder of paperwork to another Citibank in Rowland Heights. The girl there helped me, only needing to take my driver's license and the last year of my tax returns. I got to open both savings and checking within only 20 minutes. I sent an email complaint to their headquarters about this issue. When I came back later with my husband to the Rowland-Heights branch for his accounts, the same girl told me that everyone had a good laugh when reading my email about that manager.
-
July 2018 by Mer L.
The teller was rude and full of attitude. Had to drive to the Rowland Heights branch to finish my business. Thankfully the experience at Rowland Heights was so much more pleasant.
-
May 2018 by Gavy V.
Came here to request return on Non-Sufficient Funds fee. Branch manager DID NOT put any effort in assisting. Said that he tried requesting but got decline and there's nothing he can do with it. Also made remarks that it's my fault (of course i know it's my fault) and emphasize to be more aware next time. I called the Citibank call center right after and they RETURN me the fee. If the call center put more effort in assisting you than the branch manager, then this branch manager is absolutely trash and USELESS.
-
March 2018 by Tiff E.
Horrible customer service. I was in to remove a person from my account and all this lady said is to sit down and wait. Ok... bank seemed relatively empty so I sat down. 15 mins later and I was still waiting. Thankfully Hiba (I think that's her name) noticed me glancing around and told me that it would be a one hour wait. Seriously though? You don't tell your customers about the long wait time when you asked them to sit down? And expect them to wait 1 hour for you? Like we have all the time in the world to do that.
-
January 2018 by Jessica G.
What horrible customer service from Hiba! I came in to cash in a check. She said she needed to verify it- no problem I take a seat and assumed that it would take no more than 15 minutes. Boy was I wrong! After 35 minutes I finally get up to see what was the hold up. She instead assisted someone else and that took another 15 minutes! She seriously needs to be retrained because it is quite obvious that she doesn't NOT know how to multitask nor be efficient with her time management in helping customers. I voiced my frustration of waiting so long, and instead of apologizing she became hostile and very rude. She yelled at me for not looking at her as she counted my money. Did I mentioned she asked me for my social security number prior to handing me my money?! Save your time and go to another branch. Until they hire better staff, do not expect this place to value your TIME AND MONEY!
-
September 2017 by Louise W.
I would give - star if I can. Lousy and nosy business in the name of "we just have to ask"... I wanted to open a checking account. A rep with last name Yang received us. First question was "who are banking now?", 2nd question is "what is your purpose of opening an account now?". Felt odd but it's understandable. So I said; just regular banking stuff, like putting money in and use money on expenses stuff." The rep gave me a expression like I'm odd, and said he still need to ask what is my specific purpose. I said for sure not for criminal purpose. He gave me a cold look and insisted that he has to ask my purpose according to banking regulations. I felt offended and upset. Especially I don't have any specific purpose. Is it something wrong with him, CitiBank, the financial regulation, or me? Do regular people have to report what exact bills they will pay with this particular bank? It's nonsense and private invasive. I'll never do business with CitiBank anymore.
-
June 2017 by Chris L.
I have been a customer of Citibank here in Diamond Bar for several years now. This branch location is fairly new and always clean. I have had terrific customer service with 99% of the bank tellers. I did have one incident with Swapna the branch manager. She was a bit abrasive when I mentioned an isolated issue I was having with my online banking login, it wasn't over the top, however . . I expect a little more compassion when dealing with banking issues. It seems that she has worked on things and improved on that issue. The other gentleman in the cubicle glass office came over and fixed the online banking issue immediately. I was so impressed with his service that I ignored the initial response I had encounter with the manager earlier in the visit. I started to take notice of how things are handled at this bank, just for checks and balances sake. HahA! I am always greeted with a smile and delightful courtesies. During my visits, I have experienced little to no wait time. The tellers always go out of there way to make small talk and improve the relations. I do appreciate this bank location. I have past experiences with many other banking institutions and find this Citibank to be great !! I do believe if you bring an issue up to the staff, they will make every attempt to correct it immediately . . .as to my experiences. Thank you for making my banking supportive.
-
May 2017 by Kaitlyn S.
If I could rate 0 stars, I would. I spent waiting in line with 5-6 other customers for about 45mins because there was only one teller and the other was out to lunch. She spent that entire time attending this one indecisive customer who didn't know what he wanted to do. While the manager was just standing around "managing." Such poor customer service and common sense. I'm sacrificing my lunch break to rush to get things done since I can never go after work, and these idiots can't even handle one customer efficiently. Steer clear of this branch. They clearly don't know what they're doing. Even if this is isolated to one event, I wouldn't want dumbasses dealing with my money. Never coming back to this branch, even though it's down the street from where I live. Good luck!
