U.S. Bank's Diamond Bar branch is highly appreciated for its dedicated and helpful staff, especially during the transition from Union Bank in March 2023. Customers praise the branch for their outstanding in-person assistance, with staff members being patient, knowledgeable, and willing to answer questions about various banking services. The branch offers a wide range of products, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, and personal lines of credit. While the branch staff provides excellent service, some customers note that the in-branch computers do not always mirror online support, which can lead to longer calls and transfers for information. Despite this, the branch manager and representatives are recognized for their helpfulness, especially in processing applications like VISA and setting up accounts. Overall, U.S. Bank at this location is seen as a reliable bank that aims to help customers achieve their financial goals through attentive service and a broad suite of banking options. Member FDIC and an Equal Housing Lender.
My husband and I visited on a Saturday at 1230 to open a new checking account. The banker who helped us was very friendly, professional, and knowledgeable and stayed late to help us set up everything. We're happy to be banking with US Bank!
April 2023
Branch closes at 5:00 pm on Fridays. It's hard to get service at times as no full teller staff and usually directed to new accounts for anything.
February 2023
I have been a long time US Bank customer & I have never had an issue with this bank. Today., I visited this one because I was in the area. I wanted to give a big THANK YOU to the gentleman and woman representatives that helped me around lunch time. Both were patient with me and answered all my questions regarding a personal... read full comment
