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January 2024 by Jose Alcala
Today I decided to walk into the bank to make a deposit the worst service I have ever since I've been banking the teller was talking to a coworker she did not ask me what I was there for did not greet me and let her know I need to make a deposit she asked me if I had a deposit slip I'll let her know she just passed me a slip and tell me to fill it up I fill out the deposit I give you for the money took care of the transaction she did not even tell me thank you have a good day nothing she looked like she was asleep at you and tired like she did not wanted to help anybody even when she grabbed the deposit slip she made a sound like really I walked out of the bank the worst service I ever had like I say not even a thank you I'm thinking of switching banks if I could give him a negative Stars what happened to the customer service they need to send people back to be trained again
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December 2023 by Saraan Ward
They're alright! Convenient Not the best bank.
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August 2023 by nirvana indian cuisine
They made a mistake on a cashiers check and made me pay it for another one (when it was there mistake)
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November 2022 by Everardo Gonzales
The branch is the worst ever to bank at. I always try go to a branch by work if possible. It's not necessarily better but less people usually are there at any given time so its reasonable. This branch puts minimal tellers at peak times and wait times are horrendous. The Dmv has better wait times. For being a multimillion corporation I would think it could spare hire an employee or two, but alas we are only the small change here. Anyways the 1 star is for their employees, they are only the bright spot in this disaster. I am actively looking for another bank.
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September 2022 by Eileen Shannon
I attempted to make an appt 3 different days. I was able to schedule on my fourth try. Upon my arrival they were not prepared to meet me at my scheduled time. I'm on a time schedule this is my lunch half hour. I've never had SO MANY issues with and other bank before.
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September 2022 by covertinvag
Poor customer service. They sit there with there head down. And don't say I can help you over hear. No acknowledgement of customer.
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June 2022 by Tiauna A.
So this Bank of America location sucks like all of the rest. I walked in without being greeted or checked in which caused me to sit and wait almost 30 minutes just to be told they don't do temporary cards anymore. Very annoying. Then she says "We can order a new card for you." No thank you lady I can do that myself online I didn't need to sit here for 30 minutes for you to give me a subpar solution. Greet your customers at the door so time is not wasted....PLEASE!
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June 2022 by Eric P.
The only reason I keep making the mistake of coming to this branch is that it's the closest to my office. The customer service is lousy. God forbid I require a transaction that necessitates talking to an actual person. Never enough tellers and always a line. And often only one or two of the ATMs are working and I have to wait in line there too. I'd go to the branch closer to home, but they close earlier than my office does. And the worst part is that B of A doesn't give a damn about any of these bad reviews and will do nothing to change.
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April 2022 by Ju L
This branch is way too understaffed during Saturday for the tellers and new account representatives. The wait time is crazy. I see tellers are working nonstop and they look tired and hopeless. I feel sorry for them. However, 5 STARS to the associates. They were friendly and helpful.
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April 2022 by Mary Sellitto M.
This bank is always busy!!! Only ever 2 tellers!!! 30 min in line to do a straight deposit is insane. Thank god I don't bank at B of A! This is terrible! If I could give a zero I would!
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March 2022 by Valentina A.
I need to exchange dollars for euros for my upcoming trip to Europe. They said it will take two business days to have to currency in the bank which is ok. But no one called me. Four days later I called right before I go to work to make sure everything is ok. They said they called, most likely they're calls shows up as a scam number on my phone and I don't waste time on those calls. So please fix your caller ID. They said to come and pick it up. When I got to the back, there was no one to welcome you on the door. Then they said don't see my request and had to wait for someone else to come and find it. Then they want it me to wait for someone else with the second key, which would've been fine but I called before and they should have been ready with everything. So, I couldn't wait. Had come again. And was quicker few days later. It's not first time ordering euro and I know its way more easier procedure. This bank is just not that organized. From now on, I would use another locations as I used to to safe time and effort.
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February 2022 by Tina A.
Aside from doing what the bank is suppose to, which this branch does. The line to see a teller is always beyond the door, with either 1 or 2 only working them. a simple deposit or withdrawal that's above the atm limit will take at least 30-45 minutes.
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January 2022 by Yohannes Woldeamanuel
Horrible service! Stay away! Came to deposit, but apparently they just are not interested to do their job. Lady by the name "Gabrielle" was furious for doing her job, and tells me not to come back with frequent deposits. Just close the bank if they don't want to work. No wonder they have poor rating.
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November 2021 by Julianne G.
I'm so tired of this branch, this branch seriously sucks. The line goes out the door and there'll be like 1 or 2 tellers. I go because I need quarters for laundry and because there's coin shortage; only ONE girl will tell me she can only give my $10 in quarters, while eeeeeeverytime I come in and see someone else, it's never a problem.
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September 2021 by Yanna Ocampo
Nasty bugs infested in the ATM machines. Been a problem for weeks now. No excuse they need pest control ASAP
