CarMax Auctions provides dealers in the Duarte, CA area with an honest, open, and dealer-friendly auto auction focused on exceptional customer service. The business maintains a high sales rate and offers open bidding with various payment options. For customers at the location, the experience is consistently positive. The dealership is described as very clean and courteous, with no high-pressure salespeople. The staff is frequently noted as extremely helpful, patient, and knowledgeable, making the process smooth and less stressful. Employees go above and beyond to answer questions, provide financing options, and help find the perfect vehicle based on a customer's checklist. The process of purchasing, trading in, or selling cars is handled with efficient and correct paperwork. The sales area has been remodeled and there are plenty of people available, though making an appointment is recommended due to busy periods. Service experiences also receive praise, with customers reporting good work on oil changes and brakes, along with complimentary cleaning and fuel. The overall sentiment is one of appreciation for the helpful staff and the effective, dealer-friendly auction mission.
I came into the store really confused and overwhelmed searching for a car. Roger was extremely helpful throughout the whole process and made things less stressful for me. I really appreciate him for patiently taking the time to help me and answer all the questions I had. 10/10 experience!
January 2024
My review is strictly for the customer service I received after returning a car and purchasing a new one. If you go to this location ask for Roger Medal, he will go above and beyond to help you. His communication and willingness to help get things resolved was exceptional.
August 2023
I sold my car here and was pleased to get more than I thought I would. The service was friendly, and the location was clean. They explained every step of the process clearly and patiently. They also provide a free ride for locals.
