CarMax in Duarte, CA offers a wide selection of used cars, trucks, and SUVs, making it easy for customers to find exactly what they're looking for in one convenient location. The car-buying and selling experience at CarMax is described as efficient, convenient, and stress-free, with no haggling or pressure. Customers have praised the sales representatives, such as Cesar, Jerry Quoch, and Roger, for their helpfulness, professionalism, and willingness to provide detailed information about the vehicles without being pushy. The process of trading in and buying a new car is said to be smooth, with Alyssa explaining the documents clearly. Overall, CarMax has earned positive reviews from customers who have had a pleasant and satisfying experience, with many expressing their intention to return for future car purchases. The company's approach of "Easy car buying and selling. The way it should be." seems to resonate with customers.
It was an awesome experience and the staff were great!
August 2026
The process went smoothly in purchasing a 2024 VW Taos. After signing the papers and getting ready to take possession, I was made aware that there was only one key fob. It is costing me in excess of $400 to obtain a backup from VW. Well timed on their part.
August 2026
The process of buying a car was easy. Very easy… we’ve had to take it back twice already but it’s under warranty so that’s good.
