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July 2023 by Ray S.
I have been a Chase customer for many years but this branch has very poor service and extremely rude staff. Long wait times, poorly managed staff and branch. I don't recommend anyone going to this branch. They don't even deserve one star. Don't ruin your day. Go to another branch or change banks.
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June 2023 by P S.
This branch is pretty bad, i went in to add my wife to my checking account since it couldn't be done online like account opening (weird in my opinion) but anyway we had to go in. We went in at and off time, around 1:30 so as expected the lobby was empty, 2 tellers and 1 person in new accounts (i wont mention names). I went to the teller line did a transaction and told her i had to add my wife to a new account (were both existing customers) she had me wait and went to the person i new accounts. They had a conversation for about 5 minutes which was odd, but then the teller came back saying we couldn't be helped and had to make an appointment. I asked her, it doesn't seem busy... and what was said pretty much was the dumbest excuse ever... the new accounts lady did not want to help us because she had just returned from vacation and was catching up on email.... WTF! I get you went on vacation, but youre back at work and at a branch isn't the job to help customers in front of you? Not to catch up on email. I mean look we all work and know what its like to catch up on email after a vacation, but i cant even imagine telling a client or my boss, i just got back from vacation but I'm only going to work on catching up on my email today... RIDICULOUS. We went to the chase on the other end of Dublin Blvd and had no problems. DO NOT GO HERE FOR HELP WITH ACCOUNTS. The tellers were pleasant though, i felt the teller understood my frustration, she seemed frustrated that her colleague was so lazy.
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September 2022 by Robert A.
They have construction going on. They should close while the work is being done. There was a line, smelled like paint, and a frantic bank teller going back and forth to different parts of the branch. I left after waiting in line for a few. It was a horrible experience. I will avoid this location.
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April 2022 by David C.
After consulting with one banker here, I was not so satisfied so I went to Wells Fargo not far from this one. I got happy answer at WF. I would use WF then due to a better experience there.
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January 2022 by Maria R.
Hi. I called my local Chase Bank on 4560 Dublin Blvd. Terrible service in last few years , very slow, poor knowledge. Today I decided I would leave my private client status and transfer my money to BOA - they do have better service, interest rates the same and therefore I called Chase and spoke to a lady by the name of Terry. It was a disaster! Not only did she not know what to do, she kept inquiring why I did not have POA of my dad 's account, and I kept telling her that he is dead so I could never have POA of his name- She asked 3 times before I told her she should have known what a POA was prior to the call. She interrupted me repeatedly, laughed very loud on my questions, in a condescending way and told me that even though I was a private client I had no representation and that is why no one ever reaches out to me. That was not true, my priavte banker was assigned over 7 years ago! Very little knowledge or professional character from this branch. Told me her name was Terry. Terry unfortunately as not only very unhelful, she was rude and spoke over me . Very happy that I am making this decision to downsize from Chase. Have a nice day.
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January 2022 by Jim D.
Been an amazing support for our company. Amazing customer service that blows away the other big banks.
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January 2022 by Kat S.
Banks these days rarely do anything that surprises me, but Nancy and her personal banker went above and beyond to help me and my sons set up their first accounts. I called the branch looking for help because of a bad experience at another location. I was very frustrated when I dialed this branch and honestly didn't expect anyone to even answer the phone. Nancy answered right away and did everything she could to fit us in, and she went over the paperwork so that we were sure to bring what was needed. While we weren't able to go the same day she squeezed us in the next week. Shortly after that call the branches personal banker called and explained to me about a banking product I could set up at home. This was really the best solution for us and my faith was restored that there is still customer service in banking. Thank you Nancy and team.
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December 2021 by Jade L.
Been here forever and today worse service ever. Snarky big teller telling me that I am confused by banking acct info. Horrible service and no service at this branch.
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September 2021 by Willie L.
Tellers at the bank are friendly, professional, and helpful. However, if you want an auto loan, go somewhere else. Auto loan is only processed through the internet website. The auto loan link doesn't work well and it gets stuck when input with certain make of car. No one at the branch can answer a simple answer about the interest rate. Numerous phone numbers were provided but I kept getting transferred and told to call another number. What a joke!
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August 2021 by Glorious K.
I am going there 5 days/week. One time they gave me 2 rolls pennies for 2$ (that is 4 rolls)... seriously? Since weeks i try to validate my business bank deposits and their machines are broken and it seems like no one cares (because it does not get fixed). I would *not make a bank account with chase and i would *not recommend them at the current state because of these experiences.
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March 2020 by Maura A.
The Chase Bank on Decoto road, the tellers are the worst people, everything had to be on the primary holder and my husband already gave authorization and still not good, to purchased cashier check or purchased money order, the husband had to be there present, OMG, your stupid Bank are no good, especially the tellers are not friendly people, they pretending to be nice and they are not, they are very unprofessional tellers !!! You better shaped up the Bank man!!! Watch out Folks, don't banking with them !!! Before Chase Bank was number one Bank, no star for you !!!
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February 2020 by Samara A.
Going to the bank is a chore and most times it's not fun. Today I had to go to deal with a stressful issue and had gone to a different branch to help me with and it was useless. I came to the branch today, and actually left in a better mood. Nancy Mateen the branch manager handled my issue and she went above and beyond to help me, the customer. She actually LISTENED to me and was simply delightful to work with.
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September 2019 by K L.
Just awful! Beware of the business accounts. I signed up for a business checking account and they happily accepted the check. A few days later, I had no access to my account online!! WTF?? I called and they said that they cancelled my account because the address on the deposited check didn't match the address of my business. I am a subcontractor, so all of my checks go somewhere else first. THEY NEVER CALLED TO TELL ME! I had to call them. After that, to get my money back took over a month!! The customer service lost my check in the mail and had no idea where it was until I found someone who could find the tracking number. Had to call 3 times to find someone who could give it to me. They are despicable and I can't imagine doing business with them in the future. They lack common sense. All they had to do was call me when the check was being deposited and ask me to clarify the address, which I had to do anyways to get the money back. Stay far away. Bank of America is right down the street and WAY better at their jobs.
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May 2019 by Toby B.
This bank didn't want too help me on client services , Another location didn't have time to help me so I was referred to this location and they tried to punt me back to the other location , terrible customer service , I'm trying to close an account because of my mom passing away and they want nothing to do with me .
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April 2019 by Omar P.
I am writing to you today to let you know Sree including Nancy Mateen made my day. I usually go to chase and deal with upset Tellers and bankers. Your location from teller to bankers to managers are full of great Associates of the company. I live in A nicer community and despise going to the location there, because of these two people I will guaranteed open up my next Credit card with this location including possibly even home Loan. If you need great customer service, visit this branch!
