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December 2023 by Connie M.
I didn't have any issues shopping here, the store is nice and big and they had an ample selection of Christmas decor to look at! The employees were nice enough, I mean I never expect retail employees to smile their energy away at everyone but they weren't rude or anything.It's located in a center with a strip of little stores. The parking can fill up but generally I always find a spot. I'm glad we have a local store like this where we can run and find what we need to fix things!The times that I've been I haven't had issues with lines being so bad I dread it.
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November 2023 by Michael Chamberland
Great place to get a good variety of things. Great staff very helpful. I go here every time I need something. They are a family owed business with a few locations and I like to support those kinds of businesses.Home Depot and Lowes are just big companies with terrible service and very hard to find help. If you do find someone they are clueless to their products
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November 2023 by Chad David
Didnt have a vast selection of soils but at least had a large bag of triple 15 to buy. No nursery either.Nice store but doesnt compare to San Ramon.
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November 2023 by josh geldermann
Horrible experience! As i was paying for my things a short guy came up to me looking kinda hostile and asked me if i want to pay for the soldering tips i had grabbed.. i told him i put them back, offered to empty my pockets but he just told me to not come back to that store. I told him go look again and he did and instead of an apology he continued about not coming back to that store because i had concealed the package of 2 soldering tips in my hand behind the phone i was carrying and texting my gf with. I didnt have a cart and i had also been carrying a small bag of bolts and a can of spider killer spray.. i dont quite understand this guys issue but i clearly wasnt trying to take anything. This actually happened once in san francisco to me as well but thats a longer story. I dont like the fact that these people think i look like a thief and watch my every step in the store but i guess i fit their profile :( wont be going back to that store which hurts cuz i love ace hardware way more than home depot and just about as much as lowes... :(Edit: forgot to mention in case anybody likes to be asked 15 times if they need any help they are very helpful every single person on every aisle will ask you if you need help with anything seems like a little much to me but maybe it was just me they were doing that too
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November 2023 by Phillip Lau
Have been shopping here for awhile. First time I had to return something they would not accept without the receipt. Had the credit card originally used for the purchase.There is no sign or indication of this policy at the register or on their receipts.Don't shop here.
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October 2023 by Cathy B.
Ace Hardware is anything but Aces in the Dublin Community. So much for the neighborhood hardware store. For decades Dublin High School has staged their homecoming parade in the parking lot that is used by 10+ businesses blocks from the school. Students and parents provide patronage to the businesses as they make final tweaks to their floats. Homecoming aside since Ace moved into the complex last year, leadership, clubs and activities groups from the school have purchase paint, paper and building supplies for their multitude of events from Ace. In the recent week's leading up to Homecoming Ace has logged complaints about the use of the parking lot and has forbid the school from staging the parade as they have for 20+ years. The parade is a community event all kids K-12 walk in the parade, families from all over Dublin come out and support the fun event. It's sad a store that claims to be about community 1 does not support the one they are part and makes up their primary consumer base and 2 is willing to cost the surrounding family owned businesses patronage homecoming day. I hope our community sees them for what they are and supports their business the way they support their neighborhood community.
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October 2023 by M B.
Been there three times and every time the customer service they tout was missing. I've had better service at Home Depot. Not helpful at all but they have fun talking to each other. Couldn't be bothered to help me after I asked.
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August 2023 by Bill Andrade
Had a minor issue and I'm happy to say Tommy the store supervisor was extremely helpful in resolving. I'm happy to have a Hardware store so close by. I'll be coming back for years to come. Thanks Ace
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August 2023 by Peggy ..
Amazing customer service here. Everyone working here goes out of their way to help. The merchandise is a little more expensive here than other hardware stores in the area, but I go out of my way to shop here because it is at such a convenient location for me and I couldn't ask for a better experience every time I've stopped by.
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August 2023 by Sammie C.
Don't normally review chain stores, but this place deserves credit. The staff here is absolutely the nicest and most helpful staff you will ever meet in a hardware store. Usually at Home Depot or Lowes, you can't find people to help, and when you do, they really don't help much or they don't know where anything is. This place is the exact opposite. Everyone knows every inch of the store and they go out of their way to help you.
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June 2023 by Art Sugaoka
I realize there is no return on electrical parts. But the day before I bought some breakers that were same manufacturer but the old breaker style was wrong. I came back to return . They said no return on breakers. I didn't install them . Home depot returns breakers. I will never go back to that Ace ever again. This happened in less than 24 hours . I been there before. Prices substantially cheaper at home depotdepot
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June 2023 by Venkat Visvanathan
Great store and friendly service. Use this store alternatively to Homedepot for small items and service as it’s my neighborhood store.
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June 2023 by Cat L.
I love having a neighborhood hardware store!!!! They have just about everything you could need. The staff is so friendly and welcoming. They even offer to help me load things into my truck. I appreciate their proactive service.Only downsides - they are pricey, and if you're shopping for things like fixtures the options are limited. However, if you're on a mission for BBQ supplies (including seasonings), gifts (including toys and educational items), or an amazing take and bake pie - this is the place for you!!!!
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May 2023 by Karen Mendonca
The staff at this store is always very helpful and courteous. I love shopping at this store.
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April 2023 by Ronald Fuentes
Nice store. Great location. The owners are the same as Danville and Alamo. They know how to run a store and provide great service. Easy parking lot and easy to find.
