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December 2023 by Danielle D.
We love our Genesis GV70 but if you come here, just be prepared to go through sales hell to get one. This was hands down the worst sales experience we've ever had. They dinged our credit score due to their incompetence and we STILL DON'T HAVE A SECOND KEY FOR OUR VEHICLE 5 MONTHS LATER. Bought a brand new GV70, took us about 6 hours to get out of the sales office and off the lot, even though we were ready to pay cash, they insisted on providing financing so we could get a "better deal" and talked to us in "monthly payments" terms like the sleazy used car salesmen trick. We finally got home (they said they needed to detail our brand new car for 2 hours first before sending us home) and they had inserted several charges into our agreement package we had specifically asked to have removed. (Why are you trying to sell me upholstery sealant, isn't the upholstery of your "luxury car" good enough?) We had to drive back the next day to get everything restated, reprinted and then whoops restated again because they messed up my husband's name and where he was supposed to sign. They also never properly set up our Genesis account so we found out our payments were past due when we got credit alerts that our Genesis Finance had gone into default, absolutely tanking our credit scores about 150 pts. We still don't get the right emails, notifications or mailing notices despite having to change it ourselves in the system multiple times because of how the dealership set up our account. On top of it, they only gave us one key and promised to ship it to us when the other one came in. If I lost a key, they'd charge me $1k, but we have called and texted since we bought this car and STILL DONT HAVE ONE! They say they will call us back in 30 minutes and never do, or call let it ring one time, hang up and don't answer when you call back. However, can't fault them as key management isn't their strong suit despite being a car dealer... we did a vehicle trade in, and they called us in a panic the next day because they lost the key to our vehicle, even though we handed to the sales associate. I'd try any other Genesis location (even if it means driving extra miles) before ever coming here again.
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December 2023 by Jeffrey H.
Incompetent and dishonest. The worst sales experience I have ever encountered! I had exchanged text messages with Nabeel regarding a a car in thier inventory I was interested and mentioned I would be in the next day. When I arrived he handed me off to Donavan who apparently was not too familiar with the car. I asked to see dash and interior features with the car on. 20 minutes of looking and they can't find the keys. I decided to give them and a chance and suggest I return the next day hoping they would locate the keys. Showed up the next day with my wife and still no key the keys were located after another 20 minutes. We asked to test drive the car which was in the show floor. Donavan informed me, they can't allow a test drive unless we commit to buying. We then talked price and Donavan presented a written out-the-door quote for an amount my wife and I felt was in the range we would be willing to spend. The test drive was fine, we sat down to fill out the purchase paper work . Donavan goes back with the paper work and claims the " new Sales Manager" made a mistake and the OTD price was $5,000 more. I was lived, asked to speak with the Sales Manager ( who did not appear) . We left and went to Volvo around the corner where the buying experience was professional.
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November 2023 by Joe Z.
I recently visited the dealership and had an great experience. Lauren was the sales advisor. She is responsive and patient to the customer. What truly stood out was her commitment. They made the car-buying process stress-free and found me the best financing terms.
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November 2023 by Ayisha Gregory Henderson
My husband and I purchased our new GV80 from here in 2022. The sales associate we had was very nice and extremely helpful. Unfortunately, we were told the vehicle had WiFi, and unfortunately, it did not! Returning here for service has been horrible. There is only one person to schedule services, and getting a call back takes days. There are never any damn appointments available for weeks at a time, even if you are bringing it in to have a recall taken care of, which is serious. You would think they would prioritize these since they can be hazardous. The car now has a recall for a fuel pump, which is major, and I was told I would have to wait two weeks!! Are crazy? I brought my car here in June for another recall for the sea belts. When I walked in, no one greeted me. Everyone I saw walked right past me. There was no hello or how may we help. I had to hunt down someone to answer questions I had. It wasn't until I came in that I was told that the car would need to stay overnight. No one told me any of this when I made the appointment, and there were no loaner cars. So, I sat and waited for 40mins while they tried to obtain a rental car. Someone from enterprise showed up and took me to their location, and that was a disaster. All of this should have been avoided if there was communication ?. I came to pick up my car, which was supposed to have an update done while they had it, but that wasn't done completely, which stopped my Genesis AP from working for over 6months. I couldn't use my remote start features or any other features that you expect to use. Then, when I called Geneis, I was told the car doesn't update directly to the car! I can't even understand how you spend 86k on the car, and it can't do a freaking update. The only option was to go online and download to a USB, which I tried to do 6 damn times, and it wouldn't work. You couldn't even order the USB update from Genesis for several months, which made no damn sense. If the car doesn't self update, then Genesis should be mailing the updates out to their customers to make things easier for everyone. Then, several months later, I got a call from enterprise that Dublin of Genesis hadn't paid for the rental car they arranged for me when they were doing my recall. The gentleman says to me that Dublin is saying they have no record of setting up the car even though Enterprise sent Dublin the purchase order. The car and service have been a nitemare, and honestly, if I could go back, I wouldn't buy the car again, and I will never purchase anything from Hyundai or Genesis again.
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November 2023 by Christine Kingsley
Armaan is honest and straightforward. I didn't feel pressured from him or Adil (finance). We got exactly what we wanted and it was a win-win for both of us! Aaron also helped us understand the car when we came to pick it up. Definitely recommend this dealer!!
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October 2023 by Peter M
We love our Genesis and are glad we have a dealership so close. We had made an appointment to have our service done and dropped it to a newer fellow in the service department. His name is Chance and we were nervous because he seemed young but we were pleasantly surprised at the level of communication he provided and look forward to working with him again.
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October 2023 by Bridget Spencer
Dealership needs serious updating. Service center is an island. Sat in my car for 10 minutes no one came out. There's also no service window you have to open a patio door and there are a few of them. I did that and not a single person asked me if they could help me. I was blown away at the poor level of service. Finally, a brand new employee, in training, approached me and asked what they could help me with. I brought them out to the car and it was a 2023 Genesis GV80. He had no idea what my warning light meant SINCE HE WAS NOT Genesis trained. He was very friendly and said that he would go get somebody to help me. I waited 15 more minutes before anyone came out. Once again it was the young man that originally came out to help me, who knew nothing. He tried to figure it out on his own to no avail. Finally, somebody approached him and took a look at the issue and told me what it was. I have never in all of my years of owning a car had this poor of an experience. If I didn't like the Genesis so much I don't think I would ever buy another one. I have this problem every time I drive into a Hyundai/Genesis dealership. This just happened to be the worst experience.
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October 2023 by N. S.
Leased a beautiful G80 SUV today. Naveed Jalal, the internet sales manager, who really did not expect us to purchase or lease, was patient, knowledge and professional.We test drove the two automobiles in which we were interested, and up with the amazing SUV. Seriously, if you want great service, patience and attention, Naveed is your man! He actually delivered it to us tonight!
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October 2023 by Kristian C.
I was very uneasy about bringing my car in for service after reading some of the reviews but I was pleasantly surprised with the excellent customer service Marcos from the service department provided. I will definitely be coming back.
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September 2023 by Stephanie E.
I took my 2020 G70 Genesis to the service department on September 6th 2023 and I was very impressed with my service advisor Alex. Alex was very professional and courteous. Alex gave me status updates regarding the service being done on the car and kept me informed on what was being tested and recommendations for future services needed. Great job Alex!
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September 2023 by Jag Sumpreet Nayyar
Cody helped me out during my trip here. Cleanest Genesis showroom in 500 miles. Huge selection of vehicles, very knowledgeable staff. Ended up getting a Hyundai instead but I do think my next car will be a Genesis.
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September 2023 by Cody Beggs
Huge selection, friendly staff and a knowledgeable team. This is one of the nicer showrooms on the West Coast and they definitely make sure you feel welcome. Genesis is a luxury brand and people expect a certain level of service and this is a place where it is always delivered. Cody is the go to person if you have any questions. Big fan of this location.
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September 2023 by Pom Thienisen
Cody is the MAN! I had a car I wasn’t sure was worth anything and he was able to work out a deal to get me a good offer on it. I ended up walking away with a brand new car and a huge smile on my face. ALSO, it was probably the quickest dealership experience I’ve ever had. 5 stars
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September 2023 by James Pippin
If I could give 10 stars I would. I came here after exploring other dealerships and not really getting the service I wanted. Cody immediately became a helping hand when I stepped into this dealership. He answered all my questions and was able to get me just what I wanted. I would recommend this place to anybody looking to sell or buy a car!
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September 2023 by Fredo Moncheezie
Definitely earned my future business. Cody had reached out about buying my vehicle and was able to work out something for me. Left happy and it didn’t take long to finish all the paperwork at all.