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January 2024 by Jessica Lee
Excellent service! Mr Donavin Gomez was so kind to help us get a lease. we felt welcomed and comfortable in the process. He is a great expert and appropriately answer every question regarding all vehicle and financing
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January 2024 by Meghan Schweizer
ETA - The AWFUL service continues. On Monday, we finally spoke to someone. There was no apology for the lack of communication from the service center. AND THEN, we were told the part was ordered and would be done Tuesday afternoon or Wednesday morning at the latest. TODAY IS THURSDAY AND WE HAVE HEARD NOTHING FROM THEM AGAIN! They still have our car. They did not respond to us yesterday or Tuesday. THIS IS RIDICULOUS!DO NOT USE THEIR SERVICE CENTER. We bought our car new here almost two years ago. We have had nothing but trouble with the service center. Our most recent grievance? We dropped our car off on Saturday at noon, were told we would get a call when it was ready - WE NEVER GOT A CALL AND STILL DO NOT HAVE OUR CAR. It is absolute absurdity. We called and texted them (before they closed on Saturday) and were told we would get a "call right back". That call NEVER came and WE STILL DON'T HAVE OUR CAR.The situation seems to absurd to be real.When we brought our car in for the first service after we bought it, the tire had been losing air so we asked them to look at it although at the moment the air was fine because we had been adding to it. We picked up the car and when we inquired about tire, we were told "oh tire? we didn't see any issue". Come to find out there was a NAIL in our tire and they just never looked because the air pressure was fine when we brought it in even though we told them about our issues.
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January 2024 by Bill Jarvis
I came in to lease a new IONIQ before the end of the year. Although it was busy, Lauren took good care of us. She was very informed and helpful throughout the process from start to finish. We had a great delivery and absolutely love the car. Thanks Lauren! I'll be sure to recommend Dublin Hyundai to my family and friends.
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December 2023 by Patrick Star
The Bay Area's best Hyundai dealer. We purchased our Hyundai and recommended friends, and their sales and service representatives were excellent.Firat Sahin, the service advisor, is fantastic and honest. Prioritized safe service recommendation and what can be done at the next service visit. After the service, we encountered a small problem. I messaged the Firat, and he promptly replied. He gave me an appointment for the next day and instructed the shop foreman to inspect the vehicle again and finish the recall campaign immediately. Dublin Hyundai Genesis dealer provides the same caliber of service as our Mercedes and Lexus dealers, but at a lower price point.Steve Paladino is a no-pressure salesman. He swiftly followed up, addressed all of our questions, and we drove our new car out of the lot in an hour.Nathaniel Turner from the parts department is extremely knowledgable and assisted me in locating components required for service. Their parts prices are significantly less than those of Hyundai San Bruno and very competitive with online OEM dealers. During their tire sale, you can acquire Michelin Primacy Tour A/S tires for almost the same price as Costco—buy three, get one free.Large flagship Hyundai and Genesis dealer with a good selection of SUVs, sedans, and new electric vehicles. They have a huge parking lot, fully stocked part department, and a comfortable customer waiting area with soft drink and hot beverage options. Unlike Mercedes-Benz San Francisco, Lexus Oakland, and City Toyota in Daly City, they do not provide snacks and hot donuts.This dealership has a spacious, clean bathroom with a diaper changing station for babies! Why don't all other dealers provide this simple amenity that families require? After all, vehicle dealers serve families of all sizes.On their website, you may always find service coupons and part deals. These service discount coupons are no longer common in Hyundai dealerships around San Francisco.Our Hyundai was serviced at various BayArea Hyundai dealerships, including Hyundai San Francisco (Closed), Hyundai San Bruno (Closed), Hyundai Serramonte (Closed), Hyundai Fremont, and Hyundai San Bruno (Newly opened). Service appointments can be scheduled online, and notifications are sent by email and text message. We keep returning to this dealership because their service is excellent.
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December 2023 by Kamal J
We purchased a Tucson over the weekend and had a really great experience at this dealership. From the moment we arrived at the dealership and met Gabriel, He made us feel welcome and made sincere efforts in helping us choose the vehicle and the features/options we needed. Best of all Gabriel has a very no pressure style & friendly demeanor to work with. At the end of the day after several hours, Gabriel was also able to get us a very good pricing on the vehicle. Finally, working with the finance department was a very quick and efficient process. Overall a great experience purchasing the vehicle here at Hyundai dealership and we would certainly recommend it to family and friends.
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December 2023 by Kate Supinger
I just bought my first car. Luke was my salesperson. He was awesome! He helped me get an incredible rate. He was helpful and kind. I recommend working with him if you are looking for a car at Dublin Hyundai.
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December 2023 by Vinny A
I recently had the pleasure of purchasing a vehicle from Dublin Hyundai, and I couldn't be more impressed with the level of service I received. From the moment I walked into the dealership, the staff was friendly, knowledgeable, and genuinely invested in helping me find the perfect car.The sales person Luke Supinger, was incredibly patient and took the time to understand my preferences and budget. He provided valuable insights without any pressure, making the entire buying process smooth and enjoyable. The dealership's commitment to customer satisfaction was evident throughout.The showroom is clean and well-maintained, showcasing an impressive array of Hyundai vehicles. The staff's expertise in explaining the features of each model made it easy for me to make an informed decision. Additionally, the financing department worked diligently to secure the best possible terms for my purchase.Kudos to the entire team at Dublin Hyundai for setting a high standard in customer service!
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November 2023 by Jackie Lewis
Excellent work! My Hyundai Santa Fe was in the shop for a week for routine service and multiple minor repairs. Rodney and I want to acknowledge, Marcos (Dublin Hyundai Service Dept)". Macros was generous, accommodating and provided premium quality work. Marcos far exceeded our expectation as a service agent. Thank you Marcos and your technicians for getting our car running smoothly again. Highly recommend.
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November 2023 by Sergii Kontush
The best dealership in Bay area as per my experience! Very responsive and professional people who know exactly how to help the most demanding clients.Nate is a very nice and professional sales manager. Thank him so much for help with our new Palisade. I definitely recommend Dublin Hyundai and Nate to work with if you need a new vehicle or maintenance!
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November 2023 by Bryan Monjes
We wanted to sell our car and the process here was fast and easy. Aron helped us out and he was extremely cordial and easy to work with. We’ll be coming back next time we have any car needs.Price for the car was very fair.
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November 2023 by Bere Buenrostro
I had a really great experience purchasing here. As a second time Hyundai owner I knew I could trust Dublin Hyundai when it came to purchasing a new car. I was looking around at other dealerships before making my purchase, but I definitely felt like my sales person Nick was very welcoming and had my best interest in mind. He did not make me feel intimidated, or like if he was getting over on me. He was very helpful with trying to get me the best deal. If you’re looking to buy, I would recommend going to this dealership. There are so many cars to choose from (nowadays that’s very rare). Call them and schedule with Nick, he was very professional. I would without a doubt recommend him and Dublin Hyundai for your next trade in or purchase.
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October 2023 by Moustafa S.
My service advisor Amr was great , explained all the work that need to be done with all charges up in front . Definitely going back for service
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October 2023 by Angelica B.
Aaron helped me find my new mom-mobile. Super helpful and informative the process was so easy! He was respectful and easygoing. It was such a relief to deal with someone who was not being pushy or over bearing. Thanks so much Aaron!
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October 2023 by Brett Friedman
I bought an Ioniq 5 here. I attempted to submit a Clean Air Vehicle rebate application and my copy of my purchase agreement was rejected because the paperwork Hyundai gave me was too faint to see. I asked the dealership for a clearer copy of my agreement. I messaged them, I emailed, I called 10 times, and I even went in person to ask over the course of 2 weeks! It was impossible to get a hold of anyone. Nobody ever returned my calls or messages. When I went in person, someone promised to get me a new copy the next day but never did. Then I couldn't get anyone on the phone again. They simply don't seem to care about helping me. It's easy to be available when someone wants to buy a car. A good dealership takes care of you down the line. This is not a good dealership.I really wish I didn't buy a car here. The car is nothing special. There are 5 other comparable cars out there for similar price. I'd get one of those if I could do this over again.
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October 2023 by Yasmeen Shams
I recently purchased a car from Aaron! BEST SERVICE!! AARON is your guy! I must say he was great at helping me find the payments I was looking for. He made my experience an amazing one. Everything went smooth and he kept following up with me until I was able to come to the dealership. He came in on his day off to help me finalize my paperwork and take my car home.I'm so happy with the service provided to me at Dublin Hyundai. Thank you Aaron and Dublin Hyundai!
