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December 2023 by phiffany burton
We recently had to bring in our car for repairs after a collision with a deer. During the four weeks our car was in the shop, we rented from Enterprise, and I must say, it was nothing short of a positive experience. Kage, in particular, stood out for his politeness and excellent customer service. Thank you, Kage, for making our rental experience seamless and pleasant!
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September 2023 by Katerina Ziotopoulou
Unbelievably irresponsible and disgusting. Had a car for us that had myriads of ants walking on it (inside and outside). Guy was non chalant about it did not acknowledge while we were losing our mind from the disgust. Suggest we go to other location 15+ mins away as if we have aaaaaaall day to be looking for cars. Absolutely disgusting.
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September 2022 by Vanessa N. Pena Morales
They are the best! My work always sends me here for company rentals and they always go above and beyond for us! Nick is so professional and friendly and makes the process super enjoyable!
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September 2022 by Richard C.
Have been a frequent renter from this location since 2016. Most of the managers there have been awesome. Specifically: Omar, Greg, and Nic. Sadly, they were all promoted and moved on. Those were the only managers within the last 6-years that were a 20 out of 10.Drove by the location within the last few weeks and noticed that the office is empty. Has this location closed?
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August 2022 by R B.
Made a reservation at Dublin location. No one informed me the office was Closed. Arrived at 8am to an empty building. When I called, they said you must go to San Ramon.
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June 2022 by Sunil N.
Needed a rental for my accident - had a long delay in getting the vehicle they were informed well in advance, but they were still cleaning the vehicle when I got there. Upon return Cameron promised to wait on closing the file because we were trying to get it billed by the insurance company, but he did go ahead and close the file and stick my credit card with the bill anyway. I asked him what happened and he said my district manager wanted me to close the ticket and your credit card was on file. I had to spend additional time to get it reimbursed by the insurance company. Sure enough a week later I got tacked with additional charges on tolls and service fees. I called Nail the store manager and questioned the charges and told him I have my own tag that was present in the car all the time. His response was that these are tough times and this is an additional revenue source and refused to help me. I asked him 5 times to give me the phone number of the district manager to resolve the situation. He refused straight up. He told me my manager gets extremely mad if I give you their phone number. As far as customer service I would say this is one of the worst stores in the neighborhood to work with. I have had other friends rent from the same store and they have seen additional unjustified fuel charges. They never give a full tank and always make additional gas charges at the end. Good luck renting from this store!
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January 2022 by Harish Paluru
Very horrible experience. Checkin service was amazing. But got car with mechanical issues. Oil life went low and was unable to drive after driving 400 miles. Got stuck in no where. Had to cancel my entire trip and lost lots of money. I stopped taking car rental from then after this. Now taking in Turo.. much better cars.
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December 2021 by Kamal Ahuja
One of the lady told us that if we will return by 5.30 pm Wednesday they will not charge for Thanksgiving day. But when we called them and said we will be there at 5.15 pm they are not ready to accept it. This is ridiculous
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December 2021 by Elizabeth P
Awful experience with a new manager!!! I didn't get her name as I just wanted to get out of there asap. She is slim looking 5'7" ish tall with straight long brown hair. Loved Chris and previous management!!! I won't be coming back to this location ever again. Customer courtesy is BELOW ZERO!
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November 2021 by Russell Knipp
Hands down the absolute best Enterprise I have ever had the pleasure of dealing with. Thank you for dealing with my issues and helping me get back on the road!! You both were amazing!!
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October 2021 by Tisay Z.
Been long time renter and been annoyed and discrimination by the employees and mangers. Both places in Dublin and San Ramon. The policy isn't consisted. They never posted any information on the wall. They invade my privacy and embraces me in front of the customers. #They need referral and telephone numbers of people I know. They need to look at pay stub and utilities bills. They also ask detail information like a posted mail to input in the system for audit reason. I never hear them ask another customers that kind of information. So beware of renting cars here. Will report them to small business Bureau. Sorry late review I rent the car in June. The manager there Nic is a aweaome guy.
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October 2021 by Leo Bautista
Jackie was absolutely amazing! I called over a dozen Enterprises to get a swap for a car that had low tire pressure. All but Jackie told me to call back another time to check stock. Jackie told me she'd find the car herself and get it for me the next day. She followed through and provided GREAT service.
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October 2021 by L O.
Absolutely recommend this location! We were amazed by the level of customer service. They do care about their customers, the car was clean, they promptly answered and offered help when we had to call about an issue after leaving with the car.
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October 2021 by Won Noh
I had to swap cars due to a flat tire. All they had were electric cars with low batteries. I barely had enough battery power to get to a job site and to the airport to swap again to for a gas car. I am traveling for business and do not have time to charge the battery. At least charge the battery to full capacity. The enterprise rep at the airport even agreed with me that it should have been fully charged and he does that before releasing the car to customers.
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August 2021 by Vanessa Pena Morales
They are the best! My work always sends me here for company rentals and they always go above and beyond for us! Nick is so profesrand friendly and makes the process super enjoyable!
