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February 2024 by Victoria A.
Major shoutout to the Regional Street, Dublin location! I needed a new car battery on the fly, and everyone I encountered in the process was incredibly helpful. Scott, the manager, was amazing! He hurried to install it for me right before the rain hit, and made a stressful situation quick, easy and painless. I live in Hayward but will gladly make the drive to come to this location next time my car needs something else. Thank you!
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January 2024 by Maseh Latifi
Brought my work car in for the free diagnosis, as advertised! The gentleman who was inside the store was not very helpful and refused to diagnose the problem, not the skinny dude the other one I guess he had a rough day
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January 2024 by E M
How O'Reilly Provided Excellent Service and Why!I had gone to Los Angeles (driving), and Big O in Dublin replaced my wipers (poorly). Stopping for gas I noticed my driver side wiper was broken (Hwy 5). I got back to the Bay Area and headed over to have my wipers replaced. Rain was threatening. It would be hours .Luckily I remembered the reliable O'Reilly Auto Parts. Not only did they have blades in stock, but they put them on. Explaining you have to hear the "click" to be sure they fit your vehicle. Most come with multiple adapters now to fit various vehicles. And, yes it did rain as I was leaving. Thanks for the excellent service as always. I always learn something new and am treated with respect.
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December 2023 by Sarah W.
Two guys working at the store. Neither one knows what they're doing even after I explained to them how a battery tender works. One insisted that I would blow the battery, then told me they didn't have it. His parting words to others as I was leaving? Let her buy it somewhere else - we're not going to be responsible. It was laughable if it weren't so pathetic. They reminded me why I prefer online shopping instead of giving local businesses my money.
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December 2023 by John R.
Above and beyond expectations John the older man knew everything! Helped me put my spare tire on after he figured out how to install a headlight
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November 2023 by September Jackson
Very good customer service
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October 2023 by Michael Chamberland
The Auto parts store is nice, seems to be out of things a lot. The Car Wash next door use to be really nice. But it become very expensive.
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October 2023 by Nassir Brhoma
They claim to have a free check engine test. Toady at 8:20 p.m., they refused to do it , and claimed that they only do it in the morning shift!!!.
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October 2023 by yuri zinger
First time starting up a car in over 6 months. After jumping it came over to have the battery tested. Was immediately addressed and assisted. Sure enough needed battery replacement. The team here is top notch with their product knowledge and customer service. Jess in particular broke down the key differences in options, gave us some gloves to swap it out, and we were back on the road. Outstanding.
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October 2023 by Yuri Z.
First time starting up a car in over 6 months. After jumping it came over to have the battery tested. Was immediately addressed and assisted. Sure enough needed battery replacement. The team here is top notch with their product knowledge and customer service. Jess in particular broke down the key differences in options, gave us some gloves to swap it out, and we were back on the road. Outstanding.
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October 2023 by Andrea Breckinridge
The men who work here are true gentlemen. I came in with my 3 kids in tow. One of my car doors wouldn’t latch shut. Three different workers (including the manager) went out to look at my latch and try to fix it. They researched online to see what they could do and were able to determine that there was a recall on my car. They then helped me strap my car door on the inside so I could get myself home. I am happy to report that my car is at the dealership and they are fixing the issue for free! You made a very stressful and scary situation, easy to manage. I wish I lived in Dublin to come to this store every time!
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October 2023 by Rebecca Z.
First and foremost, Jess's knowledge of auto parts was impressive. He patiently listened to our questions and concerns, demonstrating a deep understanding of the products and their compatibility with our vehicle. His expertise ensured that I left the store with the right parts for my car, saving us time and frustration. Jess's professionalism and dedication to customer satisfaction were evident throughout our visit. He was patient, attentive, and genuinely committed to helping me get what I needed. It's clear that he takes pride in his work and strives to make every customer's experience exceptional! Thank you.
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October 2023 by Vicki Ringle
So helpful and knowledgeable. Will be back soon.
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September 2023 by Steve Giadone
Brought my work truck in for the free diagnosis, as advertised! The gentleman who assisted me knew how to install the computer and was very knowledgeable. Usually, I go to my local O'Reilly's store, but was extremely satisfied with the service as it has been a few years since I have been to this location! I would recommend this and other O'Reilly's for car parts and the above par service!
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August 2023 by Monique VanLooy
The manager Scott ....is over the top with his customer service....a thing of the past I'm sorry to say...also very knowledgeable....impressed
