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February 2024 by Shikhar Rawat
This review is for Nicole B, highly unprofessional and rude groomer. No ethics at all. It's the first time I've seen such a rude and unapologetic dog groomer. Please avoid her at all costs. Other groomers have been really good in this branch.
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January 2024 by Jennifer Situ
I had a very good experience working with the Peco chat representatives named Joanafe D and gift card balance phone representative Mark. I lost my discount due to a product that was out of stock. Joanafe was kindly to reorder a replacement at the nearby San Ramon store for me. He was helpful despite we had some technical difficulties. Later I spoke with Mark to make sure money credited back to my gift card. Mark surely has done that. He also adjusted the re purchase price to make sure I get the sales discount. That is very good customer service. They both deserve a shoutout!
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January 2024 by Laura Escobar
My schnauzer got groomed and pampered there. He came out looking gorgeous and smelling amazing!
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January 2024 by Analee and Julie Hoitt
False advertising and seriously bad customer service support. Saty away, I will
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December 2023 by C Smith
They were well stocked with canned cat food and the people were very friendly
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November 2023 by Shawn Moe
Meka was happy and satisfied. She got the Holiday Special (Doggie Spa Day).
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November 2023 by Tavares Garrett
Today I went into Petco looking for two slow feeders and two mobile kennels. Sidney saw me walking through the isle and asked if I needed help. Sidney help me out with a warm and inviting smile. She’s very informative and she cared. In fact, I mentioned to her that she cared. She was so patient and she stayed with me in the aisle until I found my final selection. you can’t teach people how to care and Sidney definitely cares about her customers and them getting top-tier custom service. She provided a great vibe coupled with knowledge that satisfied every question I had. Even when I called my wife on FaceTime, Sidney was kind enough to unpack one of the kennels and show us how it was set up. This type of customer service should be rewarded and celebrated. Sidney, thank you so much for providing us with great feeders for our twin French bulldogs “Nandi & Nefi” and thank you for providing us with airline approved certified kennels. You have terrific customer service skills that can lead a team. The Garrett’s wish you continued success, love and light.Thank you.
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November 2023 by Keith Philapil
good people. but I have not received my free dog food for all my purchases. I think I have purchased 10 bags of food but have not received my food. I chose you for this reason and it has not been happening for me.
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September 2023 by Jack Epps
Friendly and helpful staff. Adorable and lovely cats available for adoption here!!!
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September 2023 by Omar Epps
Friendly and helpful staff. Adorable and lovely cats available for adoption here!!!
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September 2023 by Lewis John
I am a customer who has been coming here for the last 2 years and I feel all the staff are great and really polite except for ms Morgan at the grooming center she has a problem with my dog or my family whenever we come for his grooming all she says we have to completely shave him down she sometimes does not even see my dog and just makes this decision we did shave him off completely 3 months ago now she does not want to give him a bath cause she thinks he is matted her behavior and her attitude is pathetic and she thinks she owns Petco …her customer service and her behavior is totally disgusting and unacceptable to me or for anyone I hope Petco takes action against her Cause I am never gonna come back till ms morgan is there at your store …u have lost a loyal and regular customer and by the way I did put a complain to the manager personally she was very nice and at least she heard me out and while going out the manger said my dog is very cute I wish I could say the same about your grooming In charge ms Morgan …thanks Petco for all these years …I hope to come back if u take my feedback seriously and take take action against Ms Morgan thanks lewis john
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July 2023 by Ana Iris Bosch
Great please to take your dog. They take good care of your pet and the prices are razonables.
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July 2023 by Stacy K
We took our Mini Goldendoodle in for his first grooming appt and Rachel did a great job ! We loved the cut and he smelled so good after we picked him up. Thank you for taking care of our puppy and being patient with him.
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July 2023 by Michael Padgett
Excellent service and great selection. They truly love animals and staff is very friendly and helpful. Only problem is I wish they were open a little later so I would not have to race there on my way home from work.
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July 2023 by Robert Herman
As per website Nail clipping is walk-in only. Showed up for the second time just to learn that they don’t really take on walk-ins (either groomer is already out for the day or backed up with work). C’mon petco I’m sure you can do better
