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July 2024 by Reshmi Lingham
Good, very helpful staff and huge variety of stock. Only discovered by my daughter Googlng and found that it was one up on my favorite store Ross for less. Unfortunately discovered at the end of my trip so was only able to visit two stores.
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June 2024 by Naveen A
Good staff and very polite
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June 2024 by daisy reynado
I like this place
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May 2024 by Angela Finley
I have been a devoted TJ Maxx shopper for years, consistently visiting multiple times a week and enjoying a great relationship with the staff and management. However, a recent return experience has significantly tainted my view of the store.
During my latest shopping trip, I purchased several items which unfortunately did not fit. I removed the tags before trying them on but carefully kept them, along with the receipt, anticipating a straightforward exchange if needed—a rare occurrence for me. When I attempted to exchange these items for those that fit correctly, and even offered to pay an additional $40 above my original purchase, I faced unexpected obstacles.
The new staff member claimed that the tags did not match their system’s records due to an apparent store error. However, instead of resolving the issue with flexibility and understanding, I was met with a rigid adherence to protocol that was not customer-centric. My suggestion to confirm my purchase through store video footage was outright dismissed, with security options unavailable on site and a direction to call customer service for resolution.
This experience highlighted a glaring lack of training and leadership at TJ Maxx, where the authority to make practical decisions in light of store errors was absent. Being blamed and shamed for a system error, and having a genuine attempt to resolve it at my own additional expense dismissed, was both disrespectful and disillusioning.
Regrettably, this incident has compelled my family, associates, and myself to seek better customer service elsewhere, where respect and adaptability are not only policies but are implemented sincerely.
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May 2024 by Myeasha J
My experience at TJ Maxx was yet again, extremely disappointing, I had a distressing encounter with Anjelica at the fitting room. Despite being a loyal customer, I was shocked by her unprofessionalism and prejudice. Not only did she yell twice about my personal information, but her behavior left me feeling deeply uncomfortable and unwelcome in the store. It's disappointing that such behavior tarnishes the reputation of tjmaxx because this is 1/2 reviews I’ve left experiencing this type of behavior from an employee at TJMAXX. I hope with my efforts they commit to hiring better people, and educating their people on ADA compliance.
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May 2024 by Carolina Gray
This Tj maxx is okay. My only complaint is that it’s the slowest place on earth even if its not busy. If you shop here bring a tent and a sleeping bag because checking out literally takes days, if not weeks.
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May 2024 by Omar Alyousef
Good and affordable, but not so big.
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May 2024 by marcus betorina
It was fine. My daughter likes to shop here
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April 2024 by Jo Zepp
Wow! This store is well organized, clean, beautifully merchandised, big selections, well priced, well stocked, with a wonderfully trained and professional staff. I was impressed when comparing it to other discount stores in the region because this one is “running on all cylinders.”
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March 2024 by Jo C.
Wow! This store is well organized, clean, beautifully merchandised, big selections, well priced, well stocked, with a wonderfully trained and professional staff. I was impressed when comparing it to other discount stores in the region because this one is "running on all cylinders."
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March 2024 by Ajit Jahagirdar
Good shopping place with a variety of items. Good customer service.
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February 2024 by Carlene Kiker
One of the only reasons I visit this shopping area. Love the store, but the shopping area has pretty much dried up. So sad even into Jan 2024
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January 2024 by AARON M
Very nice staff
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November 2023 by ROCHELLE LAMPTON
Well organized and had tons of options!
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November 2023 by Andrea B.
I always find too much! Lol.. the store was neat and organized. The staff was pleasant and the store was well stocked when I visited for early Christmas shopping!
