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February 2023 by Robert M.
Rental could not have gone any better.Rented a 5x9 trailer with ramp to transport a golf cart from home to our country club. I completed all the rental application and reservation online before heading to the facility which made the entire process of checking in, verifying drivers license and hooking up the trailer no more than 10 minutes.The drop off was even better. Pulled in and there was someone standing there waiting to process my return. I backed the trailer into the same space I took it from, he told me I would receive an email and I drove right back out. I don't think the entire process took more than three minutes before I was back on the road.
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October 2022 by BO N.
This review is only for their propane tank service. Fast and friendly! Came here on Sat 10:30am, only 5 mins wait. $4.59/gal and paid $23.27 with tax for new fill up on a brand new tank from Costco. Highly recommended location.
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October 2022 by Ryan G.
I have worked with this location in the past and had excellent experiences. They installed a hitch and wiring on my car eight years ago. After constant use, a component in my wiring failed (no fault of U-Haul) so I went in to get some help. The Hitch and Wiring technician Andrew came out and looked at the issue and offered to work on in right away before his next appointment. He took care of everything I needed quickly and efficiently. Now, everything is working perfectly again. I can't say enough about Andrew and how professional and helpful he was. The manager came over to see how it was going and when I told him how grateful I was for Andrew's help, he thanked me for coming in and said they are always willing to help in any way they can. What a great experience. I will continue to come here for any needs I have and they are by far the best place to buy propane in the area as well. Thanks U-Haul, and thanks Andrew.
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August 2022 by Steve S.
Came here to refill propane and service was incredibly slow. Location is very under-staffed and when I finally got help, the person was annoyed and remarked "I have other things to do." Would avoid this location unless you have no other choice.
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August 2022 by lio thé
They have all the boxes!
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July 2022 by Kris C.
Manager Gregory at this location is very rude. He really should not raise his voice at customers which ultimately pay his salary. I was told he gets like that when they are busy. No excuse for horrible behavior
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June 2022 by N M
Unethical liars! According to U-Haul regional, the trailer we rented was available but before we got there, this location rented it to someone else. Then they called us just before we arrived and lied about even having had had a trailer. Fortunately, there an excellent U-Haul in Pleasanton that we highly recommend.
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May 2022 by Jason C.
Interesting that it's all or nothing with the reviews for this place, either 5 stars or 1 star. I fortunately had a 5 star experience. The customer service was friendly and helpful and the selection and prices for moving supplies was also excellent. It looks like they have a buy back program with boxes, so that sure helps, in case you over-buy. The layout of the office is a bit off, in that the cashiers/reps sitting at their counters cannot see you, unless you walk directly in front of their specific check-out aisle. Other than than, clean, and well stocked for a moving/travel business.
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March 2022 by Camylle B.
Michelle stepped in to assist with an automatic payment discrepancy (I thought I signed up, but did not). She assisted a trainee that answered my call to expedite the resolution of my issue, and even patiently sought out her manager's expertise in cancelling late fees associated with my account. I'm very grateful for helpful humans, and compassionate customer service.
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March 2022 by lio formerly sunni
They have all the boxes!
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January 2022 by Ann Thomas
This is the best U-Haul. They are willing to help you and go beyond the customer service you think you will get but this U-Haul gives you so much more. I will make this my U-Haul!!
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January 2022 by Chris P.
I was charged 10 bucks because the gas line wasn't showing enough white line. The person checking me out was completely unreasonable about this. I had receipts for gas to prove I added more than enough gas. I'll never come back to this location and will advise anyone I know to do the same. They will do what ever they can to overcharge you.Do yourself a favor and go down the street to Penske.
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November 2021 by Rodolfo O.
I had my tow hitch for my bike rack installed for my 2018 BMW X1..It took 2 hrs for the whole installation process & I'm very happy with overall result plus Greg gave me a very good price for it compared to other custom car shops out there and they're open on sundays too which is convenient for me since I work from Mon-Sat. Anyways, kudos to all U-Haul staff in Dublin. Thank you guys.
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October 2021 by Kevin Short
If you're anywhere in the Livermore Valley and are considering renting a truck, this location is by far the biggest and most reliable. I've been burned in the past in going to small shops and finding they don't have the truck size I needed, despite the fact that I'd booked it way ahead of time. So, even though you might have to travel a little bit further, just go ahead and go straight for this place.On the other hand, if you ask for extras (furniture mats, dollies etc), make you they've included them before you leave the lot. I checked myself and found my dollies etc missing, which makes sense if they turned around the truck quickly from a return that just happened. If they're more focused on getting the truck out the door, then they're probably not too concerned with making sure the entire order is fulfilled.Just my 2¢!
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September 2021 by Cal 2013 (Cal2013)
Reserved a 17' truck, but it was not available when I arrived so they gave me a 29' for the same price. App is easy to use.
