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June 2024 by Vijay Kumar Bokam
Joseph welcomed us with attitude and not customer friendly at all, not even intrested in providing the options for us, and we left right way to livermore verizon.
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June 2024 by Chenita Coleman
This young man went above and beyond for me Joseph at the Dublin branch Dublin California. He called. He figured it out. We came to agreement that is best for me to get another phone number and everything. Everything is working just fine. I just wanted to be recognized.
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June 2024 by Sophia Aggarwal
Worst service ! I have been a Verizon customer for over 16 years! Walking into this place was the worst by far customer service . I have 3 lines with you ! Ivan , the store manager called me once with no call back number ! I am sure T-Mobile would love my business !
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June 2024 by karanbir singh
Worst store I have ever been to.
Would have given 0 as a rating if possible. The sales rep had so much attitude and ego. Worst customer service, 0 etiquettes.
The sales rep ran a quote told me the price and didn’t even bother to tell what was included instead I had to repeatedly ask all the questions despite doing so the answer were very minimal. To be mentioned that the store was empty, so why so minimalistic?
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May 2024 by Christopher Timby
Outstanding! Nadia, Victor, and Joseph helped add my wife to the account, and gave me a brand new Iphone 15!!
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April 2024 by Laila Rizvi
We have been loyal verizon customers for over a decade. We came to this store to add a new line and at least 5 employees were doing absolutely nothing while we were added to a waitlist. We waited for an hour while we watched all the employees do absolutely nothing as we sat waiting for our turn. We assumed that the one employee helping a customer was the only one that could have helped us, just to find out as soon as another couple walked in after an hour of us waiting, one of the employees jumped to help them. We were first, we sat waiting for an hour because we were asked to wait. Not a single employee asked us what we needed and it is not like there was anybody else in the store but one couple an employee was helping since we walked in.
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March 2024 by sana chess (GoGoSana)
Ryan was very helpful and super fast
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January 2024 by Syed I Hussain
We visited at this Verizon store on Saturday 27th January, 2024. Samarfateh attend us and present different amazing deals with patience. We switched from T-mobile to Verizon .We also got best and affordable line plus phones deals. The good thing is that , we have got 3 new iPhone's Promax 15 and one Samsung glaxy s24 ultra in a affordable deal. Samar did such a great job. My family is very excited to have new phones and Verizon unlimited 5g network. Also thankful to each and every representative for hospitality. One more thing need to be mention, Samar's manager was also great to us and super helpful. Highly recommended, 10/10 Verizon store and rep Samar. Thank you .
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January 2024 by Uyen Hung
The employee at this store, Louis, is very unprofessional and rude. I asked to speak to the manager about his attitude, but he said he is the assistant manager and the manager is not there. His attitude was like, I am the boss, and it ends with him. The past few times I have been to this store, I have noticed the same unwelcome feeling. It appears the employees are not happy working there and do not want customers to come in to bother them. Customer service is paramount to the success of a business especially in this competitive market. Having employees with poor service attitude will ruin the business in the long term. I want to patronize the local businesses in my community, but probably will not come back to this store unless the owner seriously addresses their customer service issues and hire the right people.
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January 2024 by Léa G.
This is my second visit in two weeks and I'm thrilled with the customer service I received here at the Dublin location, especially from Joseph. I came in with a cracked screen on my new iPhone 15 pro. Joseph went above and beyond to help out - submitting the insurance claim on my behalf and handling everything while I waited with my son who wasn't feeling well. Thank you again!
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December 2023 by Jeff C
Everything is such a mess with Verizon. They mishandle upgrades and trade-ins, incorrectly remove monthly trade-in credits randomly, require long calls to customer service to fix their mistakes, and are misleading and sneaky with the promotions. These errors can lead to customers losing thousands of dollars in credits. Verizon is a giant mindless bureaucracy. Many of the front line employees are friendly and well intended, but the company is broken and in decline. Unfortunately the alternatives like ATT and Sprint aren’t any better.
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November 2023 by Robert Chiu
after the agent tried and couldn’t help me because I didn’t have my mom’s phone (under my name) he went back to watching his game streaming on his device.
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November 2023 by fangzheng chen
They can fix the problem! Have a couple problems with transfering from other carrier. They fixed it within 30 minutes while att customer service and att store just try to pass the buck.
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November 2023 by Thanh N.
I don't know what it is about the service at the Verizon store but I'm always so furious leaving it. My recommendation for management on staff is to train their employees or at least train Christopher. I've had to deal with him two times in the last months and it's not a great staff. I will definitely avoid him next time.
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October 2023 by Doug L.
Verizon coverage map in Pleasanton and Dublin is not true. From my home in Dublin Ranch and now in Pleasanton I rarely have more than 1 bar. Don't believe the LIE !!!
