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January 2024 by Tiffany F.
Took my best boy Dexter to have TPLO surgery and from my first phone call this facility had been terrific. The customer service received from the front desk to vet technicians, nurse and doctor excellent. They care about your pet and I would recommend them to all my family and friends.
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January 2024 by Elise S.
I haven't been to Ironhorse since my sweet kitty got cancer years and years ago. I returned this time for my pup last week that seems to have some sort of environmental allergy. She's licked and chewed her paws in the past and usually have been able to control it with Meloxicam. However, she chewed so much her paw was raw, red and mildly bleeding. Our usual vet was still closed as it was between Christmas and New Years.I called for an appointment and was told they don't take appointments and was strictly walk in. I actually like that as you may wait for a bigger emergency that walks in, but also might just get in quickly too rather than waiting several hours for an appointment at another ER clinic.I only had to wait about 20 min. I knew she needed an antibiotic since her paw was huge and clearly infected. They gave her a thorough exam and gave options. Mainly, the cone, antibiotic and antiseptic soak was needed. The option was for a shot that lasts about 3 months and helps alleviate the environmental triggers. That was the expensive part of treatment, but knew I wanted to do it for her now and didn't want to wait another week to try and get into my regular vet.Everyone was warm, friendly, helpful and transparent on what was happening, my options and how to proceed.I won't hesitate to come again if need be, and know you can just drive over and will be seen. So thankful for them being open in New Year's eve day. My poor girl was miserable and happy to say she is back to herself.
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January 2024 by Janet S.
Nero's very expensive misdiagnosis. Our cat, who adopted us last year, was coughing for about 2 weeks. When he spat up some blood we took him to the emergency vet. Xrays and a blood test later, they told me he had cat asthma and send us home with a battery of steroids for him. Two days later, his coughing only got worse, then something started coning out of his nose. I got hold of it and pulled it out. It was a 4 inch blade of rotting, bloody grass. He's much happier now, and no more coughing. I just don't know how they missed the obstruction during the exam.
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December 2023 by Heidi Z.
Dr. Haburjak is ABSOLUTELY the best. When your regular vet says you have to find a Specialty Surgeon and you come back and say Dr. Haburjak will do the surgery and your vet says "Wow - he's good" - it means you have the best. Period. The entire team at IronHorse is amazing - they are incredibly understanding that our fur babies are no different than kids or any other family member. They are all simply the best. Our dog usually fears the vet and he walks in to IronHorse like he owns the place - and he was greeted with everyone who takes special care of him. I can't say enough good things about Dr. Haburjak and his team! I'd go nowhere else. I mean really - when you show up and there is a sign with your dogs naming welcoming him....top notch.
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December 2023 by Noelle K.
Our 9 year old cat stopped eating suddenly one day and seemed to have very little, if any, energy. Our usual Vet couldn't take her in for quite a while, so I made the call to bring her here, and I could not be happier to have done so. They were able to diagnose her quickly, and provide medication to help ease her condition while we awaited her recovery. Dr. Lillian was remarkably thorough in showing us the test results as well, including noting any changes in the blood tests. I've always had an interest in medicine, both in regards to humans and animals, so being shown the exact results and what she was looking for was a major relief. And when Mouse didn't recover at quite the speed we were hoping, we called, and received plenty of answers and guidance on what to do. We brought her back in and had another doctor see her, and after staying the night, received two separate calls explaining her current condition and diagnosis. I couldn't have asked for a kinder team to look after her. Now she's back home, doing well, and I know we can call any time with any questions we may have and be greeted warmly. If you have any emergency concerns or fears in regards to your pets, this is the place to bring them! Thank you once again to the team, and to both of our doctors who welcomed Mouse with concerned eyes and kind hands.
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November 2023 by Lena L.
This review should have made sooner but Thanks for taking such good care of our sweet boy Max when he was suffering from heart failure. He was older and it just hit him out of nowhere but the staff here did everything they could to help him out. He did end up passing at home a few months or more after getting all the care we could possibly give him. We got to spend a bit more time with him and comfort him during his last days and that meant so much to us. This is a great ,knowledgeable and compassionate place we were glad we went here instead of our local options.
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October 2023 by Sheryl S.
The "Marketing & Public Relations Specialist" who was not present to witness any of my claims and has no idea which case I am referring to has decided to respond to my review by BLINDLY accusing me of being inaccurate and insulting. What your employer did to my dog is disturbing and insulting. Thank you for providing 1st hand evidence of the lack of empathy and heart you and the staff at Iron Horse has for patients and their families. You responded by passively calling me a liar, accuse ME of insulting you, bark policy at me and then tell me YELP is not the platform for my own experience with your employer. Perfect response. I felt nothing but empathy and concern. Thanks for proving my case.
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October 2023 by Luna S.
Amazing staff there! friendly and very professional, thank you for taking great care of my shadow and being able to help figure out what was wrong, need more genuine people like this!
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September 2023 by Rebecca H.
We took Peanut here when she hurt her foot. They took great care of her, gave her needed meds, made follow up calls and appointments. They were very responsive when I needed information and communication for the insurance claim. We will use them again if needed.
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August 2023 by Erica B.
This place is terrible . The staff is incredibly rude and has no customer service skills. They're all condescending and have no empathy. The dr talks over you and they provide no solutions. Do not bring your pet here. Find another ER if you want to get your pet the proper care
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August 2023 by Leza C.
Such kind hearted and caring specialists here at IronHorse! My cat broke her leg and they took her in almost immediately under such short notice. My cat broke her leg in the middle of the night and our own personal veterinarian wasn't able to perform such tasks specialized for a broken leg. Luckily our vet suggested IronHorse! Not only we're the vet techs able to solution seek given my circumstances, they were communicative and informative the whole way through. From what happened, to how they plan to help my cat, to the payments, pre surgery, during the healing process, post healing, they've been so kind and professional. They're also open 24/7 and I appreciate all the hard work these men and women do to provide the best care possible for my cat and all the pets that come through.
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July 2023 by Linda L.
This was the second time that I took my 2 yr old rescue cattle dog/border collie mix to IHVC. My neighbor around the corner, Renee M. works there. She also has a cattle dog so she understands the breed. The first time, June 6, was for an ultrasound for ovarian remnant. I was told she could have laparoscopic surgery to remove the ovarian tissue that was left behind from her spay by a previous vet. Prior to the surgery, I met with Dr. Wignall. He was very informative as to the procedure, and answered all of my questions that I had. I was so pleased after the team's care of my pup for the ultrasound that I took the team a box of Danville chocolates. I was told the team made her comfortable and they kept checking on her. She just had the surgery July 27. I had the same experience as the first time. The staff was very nice and professional. I was told that I could call anytime, and they would give me an update. When I went to pick her up after the surgery Denise Long, her nurse who was part of Renee M.'s team came out to talk to me. She explained her post op care. She was very very nice, and thoroughly explained everything quite well. She also gave me a copy of what she told me. Thank you to Dr. Wignall, all of Renee's team, and the IHVC's staff.
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July 2023 by Colette D.
When my usual vet office was unable to see my dog for a Hot Spot infection that got out of control Iron Horse didn't turn her away. It is an emergency vet service facility so just like any ER they triage and attend to the most urgent animals first. You can call in advance to find out how busy it is before you go over. They also provide drop off service if you need to leave your pet. I was unable to be with her in the exam but was able to leave to get food and take a break. The staff were all good,Professional and polite. Hopefully I won't have another ER visit anytime soon but if I do I will not hesitate to bring any of my pets here again.
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May 2023 by Teri C.
Excellent care. Staff is great.This facility is the best all-around 24/7 pet hospital. Our pup was very sick for days. The first 2 vet clinics we visited were not equipped to handle his needs, some of which were very basic procedures to diagnose his condition. We made a call to Ironhorse to ask if they we're willing to accept Brawny as a transfer from another vet, as he was too ill to come home. There was no hesitation. The staff were so kind and accommodating, they took him right away and treated him like family as soon as he arrived.Needless to say, they were able to provide the care Brawny needed, and he is feeling great.My recommendation is, in the event your pet becomes ill unexpectedly, choose Ironhorse FIRST.Save your pet from unnessary stress. They really are the go-to professionals.
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January 2023 by Kristine F.
This review is overdue. The whole fam had a huge scare on New Year's Eve 2022 when Skippy the shih tzu kept throwing up everything he ate or drank. I can go on and on blaming the groomers and initial pet clinic we had gone to starting on Christmas Eve but I won't. Skippy was much better after the incredible staff and patient Dr. Damron took care of him two hours prior to midnight. We spent New Year's here instead of at home watching the NYC ball drop on tv. I'd like to thank all of the staff that we talked to:Izzy at the front desk was a breath of fresh air and had a smile on her face the whole night. She even offered to pour Apple Cider for us if we had to stay past midnight. Thanks for playing Kung Fu Panda 2 on the tv! I'd never watched it before hehe.Kim who listened to our worries and took note of everything ailing our fur pup. She honestly alleviated my anxiety over the whole situation.Sandra who brought barking Skippy back to the waiting room to wait for his exam/results.Dr. Damron, thank you for the emergency care and thorough examination. We know Skippy can be a huge handful and his anxious barking isn't for the weak at heart. IronHorse was a 25 min drive from home but they had the shortest wait time on NYE. Thank you for helping our pup during the holiday when the whole staff could've been home relaxing. I wouldn't hesitate to bring any family pets here if need be. They truly care!
