Lids is a popular hat store known for its wide selection and helpful staff. Customers appreciate the clean environment and the ability to customize hats with on-site embroidery. Many reviews highlight the excellent customer service provided by associates like Anna, Angie, and Tony. They are described as kind, patient, and knowledgeable, assisting customers in finding the perfect fit and style. Shoppers often mention the fair prices and special discounts, such as the Hat Club Pricing, which adds to the overall positive experience. One customer noted that the store offers unique options, making it easy to find something special. However, there was a mention of a less-than-satisfactory experience when staff did not offer assistance upon arrival, leading to a decision to shop online instead. Overall, Lids at Parkway Plaza is highly recommended for its friendly service and extensive hat collection, making it a go-to destination for hat enthusiasts.
Honestly angie was such a great help with my Christmas hats and gave lots of helpful insight on what embroidery would look cool. Really cool to see the manger work at such a high level
December 2024
I went to Lids looking for a specific hat that did I learned did not exist. Angie helped me create the most awesome custom original hat!!! It came out amazing and I am sure my son will love it!!! Angie is so patient, helpful, sweet and gives the best customer service ever!
November 2023
Lids is the best, I'm from Jamaica ?? Kingston and I ordered some fitted and snap back hats
