Lids is a popular hat store known for its wide selection and helpful staff. Customers appreciate the clean environment and the ability to customize hats with on-site embroidery. Many reviews highlight the excellent customer service provided by associates like Anna, Angie, and Tony. They are described as kind, patient, and knowledgeable, assisting customers in finding the perfect fit and style. Shoppers often mention the fair prices and special discounts, such as the Hat Club Pricing, which adds to the overall positive experience. One customer noted that the store offers unique options, making it easy to find something special. However, there was a mention of a less-than-satisfactory experience when staff did not offer assistance upon arrival, leading to a decision to shop online instead. Overall, Lids at Parkway Plaza is highly recommended for its friendly service and extensive hat collection, making it a go-to destination for hat enthusiasts.
Nicole was very nice and respectful and attended me well
September 2026
Liberty is awesome. Super helpful and always exceeds my expectations when I come in. She always has a smile on her face and a high energy uplighting personality. She needs to be recognized more. A++++++++++
June 2026
I called the lady for a specific cap size color and emblem I wanted and she said it was the last one left and she was nice enough to put it to the side until I came to buy it. Great service!
