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February 2024 by Isaac Y.
Predatory towing company. Charged a day holding fee when car was on the lot for 5 minutes tops.
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February 2024 by Samer Shamasha
This company takes people money by towing their cars in the weekend, so they can charge extra and don’t give a break even from 1 hour over the 24hours. Funny part you will see in my invoice dispatched 6:56 and arrived 6:57. If you have couple with me, we can sue this company at small court cases in San Diego by doing this to other people. I am sure there are smilier cases like mine.
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February 2024 by Jake Watkins
Disgusting. Damaged the car that was towed and the worst service I’ve ever experienced. Will be seeing them in court for this debacle. Horrible humans.
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January 2024 by Sweswirl L.
I had no trouble dealing with them to get my car back. However, their business model is inherently predatory and exploitative, and that I can't get behind. They charged me about $300 to get my car back which I understand is inflated by the fact that there is nothing dictating how much they are allowed to charge, except what they can get away with when taken to court about it. Guys, I understand everyone has to make a living but why not try adding some positive value to the world instead of making people's lives miserable. I wish you all well but I believe the world would be better without your business model.
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January 2024 by Steven Tian
Predatory business! Unprofessional dispatch(Ray),he kept hangup on me.
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January 2024 by Micah R.
They have there own guys hired in the Home Depot lot on sports arena Blvd lot so if you park there and go to the sports arena and not the shopping center there own guys they hired call you in to tow you, If you get towed, go to applebeas and say you were eating there and show them the receipt, nothing they can do at that point. SHADY business practices, plz report to better business bureau and department of transportation if you get towed by this method.
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January 2024 by Curtis M.
I had my car towed while visiting a friend at her apartment complex. When i went to go pick it up I noticed scratches and scrapes with white paint on my driver side door and mirror! There was also a big clean spot where they tried to wipe it off. Had I not checked my vehicle before driving away I would've been stuck paying out of pocket for the damages. There is no accountability or responsibility for anything on their part. I find that very shady and deceptive especially for a business. The whole experience has been absolutely ridiculous. All i can say is CHECK YOUR VEHICLE BEFORE YOU LEAVE THEIR LOT. I would not recommend them to anyone.
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December 2023 by Dorian C.
Solid at what they do when it comes to towing a vehicle however they are super hard to reach over the phone. This is across 4 seperate occasions. I'm assuming there's only one person working at a time and phones are answered when available. Left a few voicemails with no calls returned. Communication was tough with this one.
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December 2023 by North L.
People do mistakes and you tow their car, it's fine. But making them wait 1-1.5 hours to process the payment and calling system is slow and charging others extra after hours service is 100% stealing.
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November 2023 by 1kthegoldenage
You guys are horrible. Complete disrespectful customer service. These people talk to you in any way they please. worst towing company. (Do not) do services with these people. I look forward to the day you guys loose everything as a business. I will laugh.
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November 2023 by Alan Gonzalez
They towed my car but never reported it or put it in the system so I was forced to put in a stolen vehicle report to the police department
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November 2023 by Beau B.
My car was in their lot for less than an hour and I had to pay $390 to get it back. Absolutely criminal rates.
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October 2023 by Michael S.
As most of these reviews state, this is a corrupt, shady business. They literally had 2 guys in the Office Depot lot calling in other cars to get towed after mine got towed. I had never had my car towed before this horrible experience. Be on the lookout out for any Tow Away signs, especially those with Western Towing at the bottom.
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October 2023 by Patrick C.
I'm sure the people here are just working for a living. That being said, the business model is a bit scumbaggery. Didn't display my permit, car towed, $300 to get it back that day.i wouldn't use them for any service.
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October 2023 by Joey Munoz
Horrible people. Parked in front of friends door for 10 minutes going up and down taking groceries which takes me some time since I am a disabled vet and my cane was in the car but she just had a baby so couldn't help grab anything. On the last bag I took like a 3 minute rest before moving car and they took it with my cane and medication inside and now trying to take my money.
