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October 2023 by Ken Folwell
This place is unbelievable!I am a credit card holder here and a United States Navy Veteran.With my veteran status, I receive a 10% discount there as it is their company policy.I have shopped there many times and spent $1,000's of dollars at this location.Unfortunately my wallet was stolen recently so I went in to shop for a new wallet. I bought my last one there as well.I finally found the wallet that I liked ($55 wallet) and went to pay for it and reminded them that I get the 10% because of my veteran status.They said they needed to see my veteran ID. I informed them about my situation and that my wallet was stolen with all of my ID'S and credit cards.They said they did recognize me from shopping there. Still, they refused to give me my discount. So I said okay I won't be buying it then and left.I went back a few minutes later to kindly ask them if they could look in their computer and see my transaction history so they can see all of my transactions had the military discount applied.I also asked for their names so I could escalate this with corporate Bootbarn. She told me to leave or she would call the police on me!!!I did not raise my voice and was not out of control in any way. I left at her request and went to buy a wallet somewhere else.I get a call from the El Centro Police Dept. I told him everything that happened, and he told me the employee (Kennedy I think, because both her and the manager gave me their names but then wouldn't repeat it). The police officer told .e that they told him I was leaning over the counter and screaming at them.That is a flat out lie! Then the police officer went to my wife's work and talked with her. She was very busy with customers and it was very embarrassing.I am filling a lawsuit against bootbarn for many different valid reasons. They also made a false official police report.The cameras will prove non of this happened.What a way to treat a United States Veteran ??I highly recommend not to shop at this location.
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August 2023 by Valerie Robles
Love that I have western wear close by. Staff was awesome and helpful. Absolutely love it when I leave smelling like leather.
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December 2022 by Stephen Henderson
Outstanding store and staff
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November 2022 by Aaron P.
Honestly one of the best retail teams I've been around in a long time, from knowledge honesty and patience Felix did an amazing job on helping me out and making me feel at home and all other team members which helped me were great as well. Checking left and right if what u needed was there. Good team Great environment!!
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November 2022 by ivan espinoza
Went to pick up an online order after waiting about 10 min. I ofered to get the item from the rack instead of keep waiting. the employee found out that my order was returned to rack. Don't get me wrong their customer service was great and i love the store they just need to have a better communication/organization. I highly recommend this store.
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October 2022 by Audrey Seaman
First time there and was clean and seemed to have a good variety for this area. Sales people were helpful without being overbearing. For a first impression, seemed fine.
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September 2022 by Luis Nunez
Really good store and great vibes
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July 2022 by Jessica Turner
I took my son in for his first cowboy hat and boots purchase. We went in blindly with no real understand of what’s recommend or suggested to purchase. Victoria was incredibly helpful. She helped with selecting the right size hat as well as adjusting the hat case. She provide him with helpful upkeep tips and was over able very kid and patient. Excellent customer service Victoria.
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June 2022 by I suck at games
Really good store and great vibes
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May 2022 by Kenneth W Franklin Jr
Friendly staff and great selection of clothing.
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May 2022 by RITA WILSON
Trash and weeds in front of store need to be cleaned up daily⚠️ Does not present a attractive entrance⚠️⚠️⚠️Love have a Boot Barn nearby????
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April 2022 by Mary Lopez
Love the layout of the store, great customer service.
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March 2022 by Richard Velador
Great selection the salesman was knowledgeable about the product. Turned two dudes looking around to satisfied customers
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February 2022 by Anastacio Quintal
Very good store. Quality garments. Prices are the going rate.
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January 2022 by Greg Romero
I have great things to say about Boot Barn they are very friendly and that is great thank you for all your help ever time my wife and I go to your store we love you guys God bless and keep up the great work