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April 2024 by Melissa Dean
Usually have what I need, lots of parking, keeping carts wiped down. Staff is friendly.That was 7 months ago. Today, 7/27/21 I saw a man walking around the store with no mask and when I brought it to the staffs attention letting them know the current county mandate in order is to wear a mask, which I had looked up this morning, and it is posted you need a mask while in the store... I was told that is not necessary to wear a mask and any new mandates were not in order at this store. I asked for a manager but one was not called and I walked out. I will not be returning for a while and will shop elsewhere until proper safety measures are followed and the staff is informed of what they should have been enforcing already, and enforcing it. The so called security guard at the door should have not let this person enter to begin with, and my concerns should not have been so quickly blown off.June 2022 Yes, I've gone back.. The place has done some remodeling and besides that.. no changes. I haven't needed to speak to the staff other than at check out, which has been fine, so no real update.
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April 2024 by Christian
Can't trust their sale prices, and you often need to "clip" digital cupons just to receive the discount. Lucky's makes it needlessly confusing and difficult even though it upsets customers and drives away sales.
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March 2024 by Lawanna Kizzee
I was in the El Cerrito store on 3/22/24. At 7:20pm I was in line at register #1 and Patty D was my cashier. To start she never said Hello or even ask me did I find everything I was looking for. My bill was roughly $84.00. She bagged up everything except for my last 3 items and began helping the next customer behind me. So I was giving her the benefit of the doubt. I thought maybe she had missed it by mistake. So I said to her “those items are mine also”. To my surprise she said “ I know, you can do it”. I was totally flabbergasted. So I told her that she needed to do her job and finish bagging my groceries. That’s what she gets paid for. I did report it to someone named Sean but I didn’t really feel confident that anything would be done. Patty D was very unprofessional and her customer service skills were very poor.
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March 2024 by Mark Irvine
Deli staff friendly, but brisket baked beans did not taste right. They tasted like when you leave the beans in your refrigerator for 4 days. Within 15 minutes I had a headache and stomach, same as when I get food poisoning. Here it is 6 hours later and still having stomach acid and can feel diarrhea lurching. Nobody at store capable of answering the phone to warn others about bad beans so others will not get sick. Calling health department because Lucky does not care about its customers getting food poisoning!
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March 2024 by אסתי מור
A large supermarket. Huge selection.Everything is at a very high level.I find everything I need
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March 2024 by Anthony De Sousa
I have never been in a more expensive grocery store. 22.49 for a gallon of vegetable oil.
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December 2023 by Fidel Garcia
My mom is doing home dialysis and this store sells a medical tape I use for her exit site. It's the only non medical store I've found which sells it. I like it because it's easy to tear and doesn't stick to my fingers so much. It's also very inexpensive.
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December 2023 by prima DONNA
Todays experince was absolutly low class.Today while getting some ingrednts for thanks giving the man on the loud speaker kept complaining and some girl kept answering him on the loud speaker. then he called for security to an isle. Then there was some sort of argument and everyone was starring then the security gaurd chased him out of the store.Then 20 min later a lady kept say excuse me excuse me louder and loud being very obnoxious but she was chasing a homless man who had 2 bottles of water and cookies in his bag.then 3 other employees jumped this poor homeless man in the parking lot and violently dislocated his shoulder and tore his bag. I feel this was really inapropriate. woman should be chasing men around.and by the way luckys get a bench! People need to sit while they wait for their rides!
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October 2023 by Kris B.
Lucky is the closet grocery store to my folks, that doesn't mean I love it. They have all their adult diapers, pharmaceuticals, baby items behind locked doors in the corner of the store. I'm sure in the past there was a cashier on duty to help you and ring you up. But payroll cuts means this area is locked and inaccessible anytime you visit. One time I had to track down a security guard to open it up. Many times you can haunt the outside and hope another customer who has gained sweet, sweet access will exit and let you in. This is so stupid!! Just take the doors off and let us shop! We want to buy things and tactics like this makes you want to shop elsewhere. Although, there isn't anywhere else nearby except Trader Joes and Natural Grocery Company on San Pablo, both more expensive. The cashiers are nice enough. I couldn't find the goddamn Craisins last time I was there. Not in canned fruit, not in fruit snacks, not in candy, not in bakery aisle. Nice cashier dude told be there was a separate island of these items past the fresh fruit area. Never would have found these without his help.If you go here, make sure you download the app and clip ALL the coupons.
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September 2023 by Devonya Batiste
I really like this grocery store as it is very clean and well put together. The main problem is that it always seems to be understaffed. Many times I've been there no one is collecting carts so you walk in and there are no carts to be used. Additionally, despite having plenty of lanes, I often see only 2-3 open outside of self-checkout. This can cause long lines and waiting.
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August 2023 by Empower Your Life at Step Into Poetry with Kris Ang
I absolutely love this place because it has the most extensive range of items compared to another chain supermarket store just 3 mins away. Their prices are reasonable and the cashiers are friendly. Just explore the place your self and don’t ask the staff what is where because 2 of them referred me to the cashiers and they r already v busy.I’m just happy that they have more selections for me.
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August 2023 by Qoride
I've gotten my groceries from here for my whole life. The produce is always fresh, they have a wide variety of products and their deli is the best! As of late I have noticed a decline in cashiers so the lines have gotten pretty long but I do not mind. Also a quick tip for when you order chicken at the deli ask them how fresh the chicken is, I recommend anything thats fresher than 2 hours.
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August 2023 by Cahl Roach
They are the only local grocery store that sells my breakfast ingredients Berry Fruitful so i have to shop here. They never have enough cashiers working but thats ok. Soak up some ambiance and eat half your grapes. I think ice cream tasted good after you refreeze it
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August 2023 by Senwei Liang
Variety choice of meat and fresh fruit. Very nice place for shopping.
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August 2023 by Mark Plott
Lucky is great, has daily deals and free stuff on Fridays.free to join CLUB .very EZ signups.good selection of fresh fruit & vegetable, has meats and seafood. frozen & cold items. hot & cold deli items.has great drink selection.has great international food section.