Pet Food Express is known for its friendly, helpful, and professional team. The staff is knowledgeable, fun, and caring, making the experience enjoyable for both pets and their people. They listen carefully to concerns and remember customers and their pets, following up on their well-being. Employees provide great advice and guidance, showing customers different food options, replacements, or toppers to entice picky eaters. They know their products well and can quickly help locate items, allowing for a convenient and fast visit without long lines. The store also offers useful services like self-serve dog baths with coin-operated machines. The combined efforts of the dedicated staff earn customer loyalty and gratitude, creating a welcoming place where friendly pets are always welcome.
Best holistic pet store in the eastbay! All the staff are so helpful, and knowledgeable🙏🏼
September 2026
Very helpful love your pet like it there pet love customer service
December 2025
The staff here is outstanding. I left something at the store that had my contact info in it and they called me to say they found it and then also helped me with a purchasing issue. They’re terrific people!
