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“Nathan was very helpful and i had no idea what i was talking about and he got my setup ready to ride. Ill be doing all my business with Nathan at the el dorado hills location. Thank you nathan!”
“My son's owns an ebike. If you have ever owned a ebike and need repairs you know the difficulties of finding any repair snop to work on your bike that you did not purchase from them. Chris at Sam's Town Cyclery can help you out. I find Chris to be very honest and quick. I highly recommend this place not only for repairs but his knowledge in bikes for any purchases. Best service ever!!! Robert Holverson Folsom CA”
“I took my 90's era bike in for service. I discussed the work I was looking for with Brian (the owner) and he listened and provided feedback. All in a very friendly manner. The price quoted for the work seemed really fair based on my calling around to other shops. I walked out feeling very confident I had chosen the right shop.”
“I'm giving a five star rating based on the technician who worked on my bike. If it were based on the service rep at the service desk (tune up/repair) I would give a two. I'm assuming it is a matter of personality, but the "gentleman" taking in my bike could use a good bit of customer service training. That said, the young man who did the work on my bike went above and beyond.”
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“Have not been to the shop but I spoke to John over the phone needing help with a battery problem and he was unbelievably helpful. If this is any indication of their level of customer service then this is a top notch business!”