-
September 2021 by Suzan H.
The Placerville branch has an AMAZING staff. They are always upbeat, friendly and efficient. Maria, the manager is a gem to deal with. Maria follows through and keeps you posted on any issues you may be having. I never have to call back because they didn't get back to me as promised. We deal with three different banks for various reasons and use Umpqua for our business and personal checking accounts. We recently opened a money market account and have had CD's with them numerous times.
-
January 2021 by K P.
Called to talk to a lender for a construction home build (I am a contractor) not owner-builder. Message was emailed to lender to return my call, which he never did. Then I called back a day or two later and the rep that answered told me that she has had the same issue with Tom not returning cutomers calls a few times and had to give me a new lender to contact. So Tom if you are reading this, you may be too busy for custom home builds but you should at very least return customers' calls. It is just bad business. Guess the new lender will get the 3 custom home builds coming up.
-
January 2019 by AP D
I went in to see why my account was under review and ANDREW treated me like a criminal and gave me a hanious amount of attitude. Even though I am the victim. I will be closing my account bc of this negative experience. ANDREW should be more sensitive to customers and their money. If not, perhaps ANDREW should not be in banking.
-
September 2018 by Ivy N.
This is my favorite bank in the area! I love the customer service and love the cookies they have on Friday. Everyone here is such a pleasant experience, last time Dani helped me out and he was so courteous and patient. Excellent choice to switch over to Umpqua. They are definitely the worlds greatest bank!
-
June 2018 by James C.
I transferred my accounts from B of A. The quality of their service has continued to decline through the years. Umpqua Bank has rendered excellent service to me.
-
June 2018 by scott
This Bank treats you like family. I switched all my accounts from a "local bank", accounts that I had for 22 years. Umpqua has better rates and is more accommodating. Imagine walking into a bank you have never dealt with and the commercial loan rates are 1/2% better than the "local bank".. Imagine that bank working with you, when the "local bank" will not, on a simple no risk deal.
-
September 2016 by Tony B.
Just recently switch from BOA to Umpqua, specifically this branch. My experience with everyone there and the process of opening new accounts was incredible. So much so that I selected them to be my lender for a recent home purchase. This bank and specifically its employees always put you first and value customer service. This is a rarity in today's banking industry. Switch today...
-
January 2011 by A Google User
These guys are nice. I use them for my small business banking. Even though Umpqua is a pretty big organization, this branch reminds me of a small town bank.
