O'Reilly Auto Parts in El Monte, California is a reliable and customer-focused store that provides a wide range of auto parts, tools, and accessories. The store, located at 12034 Valley Boulevard in the 5 Point shopping center, offers various services such as free battery testing, wiper blade and bulb installation, Check Engine light testing, and brake rotor and drum resurfacing. The store's team of Parts Professionals is known for their helpful and knowledgeable approach. Customers have praised the staff, particularly Steven, Yasmine, Christine, Desi, Rita, and Robert, for their excellent customer service and willingness to assist customers in finding the right parts and solutions. However, there have been some instances where a staff member, such as Tony, was reported to be rude and lacked customer service skills. Overall, the El Monte O'Reilly Auto Parts store is a valuable resource for local residents, with a wide selection of products and a team that generally strives to provide a positive customer experience. The store's free Loaner Tool program is also a convenient option for customers who need to borrow a tool they don't own.
Came here because my car was having issues starting. Emmanuel helped me test my battery and determined that it was bad. He changed it and made sure my car didn't have any issues.
May 2026
Emmanuel is absolutely LOVELY! He assisted me with a battery purchase and installation. His customer service is impeccable. He’s patient, explained everything very clearly and professionally, and proactively checked a few of my fluids(which were low). I’ll always come to this location just because of him!
May 2026
Robert and Steve they always go beyond helping me & customers., I see it all the time., : thank you guys
