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February 2024 by Kevin O
Room was not available despite hotel reservation. We were told the hotel was purposely overbooked because usually not everyone shows up. The agent was also laughing the whole time.. not sure what is funny here. I don't recommend booking here if you are looking for a stress free experience.
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February 2024 by Etienne Aubé
They overbooked the rooms so when we arrived they had no more places for us, they never contacted us to say that the room was unavailable. I wouldn’t recommend to book there if you want to be sure to have a
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February 2024 by Kimberly Evans
This is the second time we have stayed here. If we come to LA again this will be the place we will stay. We love the brewery and restaurants that are within walking distance.
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February 2024 by M
Nice hotel for overnight hotel stay from LAX. Clean hotel but nothing spectacular.Rooms: Sensible. Clean.
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February 2024 by James Dossett
Comfortable and clean rooms. Decent restaurant. Located in an office park, so quiet but nothing right by. Breakfast buffet is $19 and doesn't feel worth it. But the drink selection at night is good and reasonably priced.
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February 2024 by Sharon Peoples
Hotel front desk attendants very rude , my stay here was ok I guess , my room was not cleaned for two days but one of the housekeepers the short black girl I forgot her name very sweet and kind young lady has a great spirit she cleaned my room very well , didn’t have many towels but told me she would be right back and came right back with everything and I will never forgot what she told me about hotel housekeeping I tip my hat to the housekeepers and will remember to be mindful of their hard work .
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January 2024 by Sanjay Raja
Tub doesn't drain well. Room was missing iron.Rooms: Needs renovation.Food & drinks: Meh.
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January 2024 by navid ghannad
I recently stayed at the DoubleTree by Hilton Hotel near LAX, and I have mixed feelings about the experience. The hotel's location is convenient, being close to the airport. The check-in process was smooth, and as a Diamond member, I appreciated the recognition with complimentary water bottles.The room, a twin on the 7th floor, was a mixed bag. On the positive side, the beds were comfortable, and the overall cleanliness was commendable. However, the room, especially the bathroom, felt dated and could use some renovation to match current standards.Dining at the hotel was a pleasant surprise. As a Diamond member, I had dining credits which I used for dinner. The restaurant was out of several of our options, the flatbread, thecfish &Chips and the Caprice salad. So we ended up with wings and Pasta Alfredo which were tasty and well-prepared.The major drawback of this hotel is the absence of a shuttle service to and from LAX. This was unexpected and inconvenient, particularly since the hotel markets itself as an LAX location. This oversight resulted in an additional expense of $35 for Uber rides to and from the airport. In hindsight, choosing the Hilton LAX, which was $20 cheaper, closer to LAX and included shuttle, might have been a better value, especially considering my assumption that the DoubleTree would offer superior service and amenities.Overall, while there were some positive aspects to my stay at the DoubleTree by Hilton Hotel LAX - El Segundo, the lack of shuttle service and the dated condition of the rooms were significant drawbacks. For those traveling to the LAX area, I recommend exploring other hotel options that might offer complimentary shuttle service or more competitive parking rates.
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January 2024 by 李白想白嫖（夕阳无限好）
The hotel does not have an airport bus, and the front desk does not care about customers' takeaways. I applied for surveillance and the front desk did not care. It is simply the worst hotel I have ever stayed in.
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January 2024 by Fransiska Pangat
To be honest, this is the first time I am very dissapointed with a 4 star hotel. My expectation is all Doubletree properties to have the same standard, at least.But I find this property services is the worse. I came back late at 11pm from sightseeing and dinner only to find that the shampoo and shower gel (they use the one that hangs on the wall) are totally empty.The reception staff have the nastiest attitude for someone who works at service/hospitality industry. She gave an attitude/nasty expression when I asked for a toothbrush at reception.Walkability: Close to eateries options
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January 2024 by Ray Turner
Room not cleaned 1st day. Had to request.Noteworthy details: Close to lax but not too close
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January 2024 by James Wallis
I would not recommend this location. This Doubletree was not up to the general standards one would expect. The parking lot was full of trash, including what appeared to be drug paraphernalia (used needles), which was pretty concerning. There was just one individual checking guests in and this person kept going to the back and remaining there for long periods. This was during a time with a significant amount of guests waiting to check in (more than 10). The lobby was dirty as well, with dirt and trash on the floor. I called Hilton customer service to cancel, and was connected to the hotel, who told me the room charge could not be waived (it was 1 hour after check in). However, the trade off was staying somewhere else safe, clean and with good quality and management oversight and controls. I called the main customer service line also to ensure Hilton corporate was aware of the condition of this property. This appears to be a quality control issue that can likely be remediated by stronger operational control at the property level. Note: the room rating above should be disregarded as I did not stay at the property in a room.Safety: Given the trash and other material in the parking lot, would not classify this property as “safe.”
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January 2024 by Victor Sam
Convenient hotel near LAX. Staff was friendly but overwhelmed at check in time because so few people at the front desk. Rooms were clean and spacious. What took off a few stars for me was misleading that this hotel has a shuttle bus to the airport which it did not. The pool and Jacuzzi was closed but we were there in the winter so I guess that's ok since it's all outdoors. Gym was really nice though, well equipped with free weights and machines.
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December 2023 by Lidia Ramirez
The room was clean, and comfortable. I slept very well, but the breakfast is a buffet, and for $20, I would expect better options or at least breakfast to order.All staff were friendly and welcoming.Food & drinks: The breakfast is microwaved food eggs from a bag, the sausage and bacon were hard and cold.
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December 2023 by Shernanya Taylor
I always have a great experience here. There is a restaurant on site, an area that you can purchase lil snacks, and parking available for about 27 a night. The staff is friendly, always accommodating the needs of guest.
