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July 2024 by Jan Boyd
Very prompt service for a called in order.
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June 2024 by Michael Fuentes
Manager doesn't take prescriptions from telehealth. This is extremely inconvenient since it isn't a required policy but up to managers discretion. Other cvs in the area will but not this one. Save your time and go somewhere that actually wants to help.
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March 2024 by Yolanda Valencia
Cashier was very polite and helpful.She is an asset to their company.
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March 2024 by TammiLavette Naylor
The prices were inaccurately labeled and a bag of candy that was labeled $3.99 rung up for $9.99 and the staff would not adjust the pricing. It was a very frustrating situation and then the coupon that brought me in for four dollars off the cashier told me I need to download it when I downloaded it From the site, then she wouldn’t help me find it to be able to use it because she was frustrated at me because of the pricing issue of an item. She was rude and unhelpful. The manager had to come to assist with the adjusting the price of The Candy yet it’s frustrating to have receipts through an app that you have to accept and then not be able to use the coupon , even after pulling up the app downloading it. The whole process is very frustrating it’s time-consuming. It’s not very clear it’s not very user-friendly and then the staff not assist you. I will never never shop at that CVS again. It was the worst experience for just running to get a few things
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February 2024 by Suzanne R.
My doctor refilled my prescription Monday. My husband goes in tonight (Wed) to try and get them. The tech gives him a hard time.. so he calls me & then she states it will be ready around 8pm. (6pm at the time) I call now 8:22pm it states my prescription will be ready by 11pm. How when they close at 10pm? I had a spinal fusion & need my pain meds.. now I'm stuck without any. Can't drive to get them tomorrow & will need to wait until my husband is off work again. Horrible! I've never been on long term pain meds to be treated like it's a normal thing for us to want a refill. My husband is tatted from neck to hands so I'm sure they were thrilled to fill my script.
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January 2024 by Marie D.
Pharmacist is heartless. I'm currently in Elk Grove for my sister who passed at 38 years old on New Year's Day. I am a CVS pharmacy patient where I live in the Bay Area. Unfortunately my rx is out of stock locally (I was going back home to grab more clothes tomorrow) and so I called this pharmacy explained the situation and the tech was understanding. She went and asked the pharmacist. Mind you I am on Suboxone due to my OWN decision for better pain control. But I was prescribed a 7 day rx for 0.5MG of lorazepam for my panic attacks since I am the one who found my sister dead and did for (I'm a nurse). The pharmacist DECIDED they are REFUSING to let me pick up even if I had my dr send a prescription directly to them since I know you can't transfer scheduled substances for the 1st time at CVS. I confirmed AGAIN that my dr is willing to call and talk to the pharmacist and provide her DEA #, explain that BOTH my physicians agreed since you know they're medically trained to. And the tech just said the pharmacist said "no". To med this is ridiculous, if I had a history of abusing meds (which is a biased assumption on the pharmacist end) then I get it. But I literally have been going to CVS for years. My doctor is willing to call and they won't accept and said "try locally" to which I responded I will be IN ELK GROVE FOR THE NEXT MONTH. This pharmacist is biased, and honestly lacks compassion. A doctor is the one who decides to prescribe. They understand all risks/black box warnings etc. Not only that Elk Grove is predominantly white so as a Mexican minority and then looking at my last name I feel this is being racially profiled. But it's okay. Pharmacists like this think they're drs and judge. But when one of their family members need meds or it's a person of their race then I'm sure they'll make a decision to help them. Pharmacists are not doctors but love the idea they can refuse. Here's the thing. They can be reported to the state board which I plan on doing.
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December 2023 by Scott Usher
My go to pharmacy
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December 2023 by Desirae Lozano
I completely agree with all the negative comments about the pharmacy. I walked up to the drop off counter for a question and waited for about 5 mins to be acknowledged even though I'm standing right in front of her. And the woman behind the counter with long dark hair finally looks up at me and asks " what do you want, I mean what do you need help with?" As if I'm bothering her. Most not all of the staff the there are like that. Don't give them your business anymore. Go to Bel Air pharmacy. They're right next door and the pharmacists KNOW how to treat customers. Diana is the sweetest.
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October 2023 by Bonnie Willson
I've been a customer here for years. It's very convenient. I love their pharmacy delivery program. Helped alot when my husband and I had Covid at the same time. The last couple times to the store I've been disappoinnted with the customer service. Yesterday the man that gave me the flu shot didn't really say anything the whole time. Didn't tell me what to watch out for after receiving it, and he took si long to open the bandage he put it on a red angioma instead of the injection site. A week ago I was standing behind 2 ladies at the only open cash register. As soon as I was next in line the clerk took the person she was helping to a new register where 2 people jumped in line before I could get there. I ended up waiting 30 minutes in line with a medication I picked up at the pharmacy that needed refrigerated. When I finally got helped at the register I told my story. Didn't get an apology either. Couldn't go to self checkout because I was purchasing wine.
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October 2023 by Ghobad Doost
I've been a loyal customer at CVS for a long time, and I must say that I've never encountered a CVS pharmacy manager quite like Ayman. His professionalism leaves much to be desired, as his attitude and demeanor stand out in a negative way compared to other pharmacy managers. I've often found myself waiting longer when he's on duty. In contrast, the rest of the pharmacy staff have always been pleasant to me, except for Ayman. I hope this feedback can assist him in improving his behavior and aligning it with the standards of professional customer service.
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September 2023 by Hello Itsme
Amazing customer service and neat and clean location with great product.Very helpful staff
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September 2023 by Hoai Nguyen
CVS in Elk Grove, CA is a reliable one-stop shop. They offer a wide range of products, from medicines to household items. The staff is friendly, and the store is well-organized. However, prices can be a bit higher compared to other options in the area.
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August 2023 by P.O. T.
Juan Ref # Z301745 has won the 1st prize for being the most Sarcastic, Condescending & Rudest Customer Service Rep @ CVS Minuteclinic. Lets Celebrate!!!
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July 2023 by Praveen K.
I got COVID-19 shot at this clinic and now, they are sending me a bill for that. I provided my health insurance information when I got the shot. Previously, I got my shot in RiteAid and Sam's Club and never had any issue.
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July 2023 by julian czer
What I saw today was just absolutely unbelievable. The pharmacist that works at this Franklin and Laguna location has the worst attitude and the techs act very immature. Just a very unprofessional way for them to conduct themselves with the public. I don't care what the situation is you must conduct yourself as if you're grown adults. Thank God that there are other options where we will take our business.
