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“Open 24 hours a day, easy to find things, staff helpful and friendly. Often there are sales plus a discount /rewards system, coupons. Never used the pharmacy but seems ok, plus has a drive up / through window. Usually can find whatever I need from cosmetics, candy, cards, hygiene care, holiday items, photo department, food and beverages, possibly alcohol, toys, some outdoor and pet items.”
“I shop at Walgreens regularly for various items. I use their customer rewards card when I shop. On many occasions I receive in store discounts at the register. And, typically coupons are printed out upon payment. Some I use and some I don't. On my recent visit, I received what I thought was a coupon for ten dollar cash towards my NEXT purchase of $10.00 or more. Since that coupon was due to expire on the 23rd of June my husband attempted to redeem it before the 23rd. Well, this is where the misunderstanding occurred. The coupon was actually for $10.00 towards rewards points if you spend $10 or more. In short, the $10 was applied to rewards points that could be used towards the next purchase, not redeemed for his current purchase. Needless to say I was not happy and the explanation of how the coupon actually worked seemed inconsistent with Walgreen's written coupon policy that I read online. I was totally confused. So, using their survey, I expressed my unhappiness. Their survey had a statement asking if I would to speak to someone about my concern and I stated yes, thinking I'd never hear from anyone. But, the next morning to my surprise I received a phone call from the store manager, Kathy. She introduced herself and asked me about my concern. She listened and thoroughly explained to me how Walgreen's coupon system worked. She also stated that customers are valued at Walgreens and that they really do look at survey comments. After our conversation I had a much better understanding of Walgreen's coupon system. Customer Service is a big issue with me and the manager's follow-up and patiently explaining Walgreen's coupon system relieved my frustration with Walgreens. Kudos to Kathy at the Laguna Franklin Walgreens! Here is one main tip if you receive a Walgreens Cash towards points coupon: 1. Ask the cashier WHEN can you redeem the coupon and HOW is it applied. If you are told that it is just like cash on your next purchase, this is not correct. Ask for the manager, or ask to see their written policy, it is supposed to be posted in the store.”
Money Transfers
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“The Walmarts grocery is in a separate building. It is called the Walmart Neighborhood market. We shopped for dinner, and we were quick here, purchasing our items with self check out ar 5:40 pm. The majority of shoppers have been to Walmart due to their competitive prices. But this Walmart has a lot of vehicular traffic due to their parking and location near other businesses. Hence be alert while driving here. Also, I noticed that Walmart needs more cleanliness. The floor needs detailed cleaning, especially under the food displays, as grime is seen. Also, a good buffing as wheel cart skid marks are seen. Lastly, it needs better cleaning during business time as trash, and debris are in the walk area.”