-
February 2024 by Lilia B.
New management evicted the cat rescue that had been there for 19 years without notice. Disappointed. I will no longer shop here. The cat rescue brought in a lot of business for this store. SHAME
-
February 2024 by Randi Cope
Great store with a huge selection. Very clean and everyone is very nice.
-
January 2024 by Brian Gale
Great pet supplies
-
January 2024 by Michael W.
I came here to purchase a bag of dog food yesterday on a Wednesday evening around 6:15pm. The store looks pretty slow. They have only a few customers in there. I guess I picked the right time.The young gentleman at the cashier counter gave me a nice greeting and another young lady in the store offered to help. I got what I wanted in five minutes. I always have a good shopping experience with this PetSmart in Elk Grove.
-
January 2024 by Lillian V.
Elijah helped me tonight. Elijah was a perfect clerk; friendly without being overbearing. Extremely personable. I had issues with my prescription for a prescribed food, and Elijah helped me out, no problem. This was a huge relief because my cat is having a lot of medical difficulties, and needed this food! When I mentioned that Elijah also wished my cat well. This is what you want in customer service! You want Elijah!
-
January 2024 by Tracy Crawford
I have a daughter who manages a pet smart so I'm kinda partial. I love the huge assortment of everything. Everyone is so happy. I love the big fish assortment.I do wish everything wasn't so expensive.Great store
-
January 2024 by Lisa Johnson
We were out of my dog's prescrip food (my fault!) and accidentally arrived before the store was open (again my fault!) Eric let us in out of the cold and took care of us!! Went above and beyond. Thank you!!!
-
December 2023 by Marichris P.
Took our pup here for Santa photos! There were so many dogs here for photos but the photographer did a great job at personalizing your experience and making sure you got a good photo. There were even lines on the ground so people could space out which was great for the animals. Santa was nice and would definitely come and do this again with our pup. The back drop however is pretty tiny so make sure your pup is right in front of Santa or else you'll have dog beds in the picture too haha They email you the photos and they came within a a couple hours.
-
December 2023 by Triffinie Young
The store is clean and neat with helpful employees. It has grooming and a vet, Banfield in the back of the store. It needs to be specified that you want to pick up your pet asap. My pet stayed in her cage 8 hours with no call nor service. If I had not come to check on her, how long would she have been there, without a bathroom break or food?
-
December 2023 by stujlun tarone burnaugh
Had to get a dog carrier for my daughters dog while visiting Sacramento..and the staff was very friendly and knowledgeable.
-
October 2023 by Sandra Vencill
9/29/2023 I took my dog in for a haircut. Hers is a specialty cut called a lamb cut. It is not easy but if you have good clipper and scissor skills it goes well. My usual groomer left so I booked with someone new. Before leaving my dog I asked if she had ever done a lamb cut with a teddy bear face. She claimed she'd done them before. Fast forward to pickup. My dog looked choppy as heck. Her chin hair was gone, her eyelashes were cut off, only 3 of her 4 feet were cut and her hip area...right side was 4 inches lower than the left side. Her nails were ground so short she limped in pain for 6 days. This groomer obviously had not done this cut before. I debated about complaining and finally submitted an online complaint 2 days ago. The customer service response was very nice and seemed sincere, then the manager called. He was rude and defensive at the onset of the conversation. Basically said the associate had been trained on the lamb cut and done them in the past. I said that can't be true based on the results. He then said he wasn't going to stay on the phone and be called a liar...which I didn't do. He was rude, and I can certainly see why all of the experienced groomers have left over the last few months. I have used the grooming services for several years, sometimes she was done well, sometimes things went poorly but it is hair and it grows back. However, when a manager needs to be "right" and won't listen to the consumer it is no longer a business worthy of my patronage or money.
-
October 2023 by Emily J N
They have unique cat toys that I can’t find anywhere else. My cats love them. Also, the service is great.
-
October 2023 by Nick Jones
We mostly come here for fish for the Aquarium. Selection is decent but most fish die within a few weeks even though our water tests just fine.
-
September 2023 by TikTok viral videos
A nice quiet place to shop for your pet. Clean store, very organized, very friendly and kind. Parking is great and free. They offer delivery
-
September 2023 by Vinh W (Sally)
Came here for fishes. The aquarium section is big with more varieties. But the service to catch fishes was horrible. Unless you don't mind dead fish, not recommended. The lady took around 30 little goldfishes out on the table and handed pick 10 by pushing them around in the fish net without water. It was horrible to watch. Then, catching a pleco by stirring up all its hiding place in a violent way. The fake wood flew across the tank, all the fishes freaked out. After a while, she tried to stop the pleco and ended up hitting him with the fish net. The pleco and some goldfishes died the next day. Petsmart needs to provide better training for staff. The tank setup also made it difficult to catch fish with a big net that she had. The top of the tanks have some pipes that make it impossible to slide the net out. Not recommend this store for pet fishes. So disappointed.