MAC Cosmetics has received high praise for its friendly and professional staff, especially at the Emeryville location. Customers often mention specific representatives who go above and beyond to assist them, such as Chanel and Shanille, who are described as caring, sweet, and knowledgeable. These staff members provide personalized advice, ensuring customers find products that suit their needs, and they do so with a gentle and professional approach. One customer appreciated how a sales associate helped her select the perfect highlighter by redirecting her from a nearly white shade to one that was more suitable, demonstrating expertise and finesse in makeup sales. Others have noted the staff’s ability to make customers feel confident and special, with one even mentioning a full-face makeup appointment that left her feeling stunning. Although parking can be difficult and locations may be far, customers enjoy the experience of being well taken care of when they visit. Overall, MAC Cosmetics is recognized for its welcoming atmosphere, skilled staff, and commitment to customer satisfaction.
Great Mac store with easy parking and super helpful staff
December 2023
I had the best experience at the MAC Emeryville store Friday 12-01-2023. A Store Rep by the name of Chanel went above and beyond when assisting my Daughter with her makeup. She deserves a raise!!. If you're ever in the Emeryville area, please ask for Chanel.
October 2022
I was able to get an appointment on a Saturday which I thought was impossible. Yessenia did an awesome full face makeup for me and I was absolutely stunning!
