PetSmart is renowned as the world's largest pet supply and services retailer, providing over 10,000 products for various pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers appreciate the friendly and communicative staff, especially during services like pet boarding and training. Many reviews highlight the excellent experiences pets have at the PetSmart hotel, with staff going above and beyond to ensure pets are well cared for. Visitors consistently mention the welcoming atmosphere, with cashiers greeting customers warmly, creating a pleasant shopping experience. The efficient management is noted, particularly for their friendly demeanor. Puppy training sessions have received praise for their engaging instructors, who leave a lasting positive impression on both pets and owners. Online shopping is also convenient, with same-day pick-up options available. Customers note that the stores are organized and clean, and employees are always ready to assist. However, there are occasional mentions of inconsistent staff friendliness at some locations. Overall, PetSmart is well-regarded for its variety of products, services, and customer service, making it a favored destination for pet owners.
They didn't seem to be organized at all. I didn't like their overall selection. They kept trying to get your contact info for further marketing spam.
February 2026
Leslie is an absolute rockstar and is so kind with my pup Honey - she has helped me through her training sessions and we are making progress along the way ! My pup adores her and so do I ! Thank you Leslie you’re the best !!!
December 2025
We needed to go out of town for an unexupexted death in the family. Could not take our two cats … this petsmart was extremely helpful taking them just before thanksgiving for as long as needed. Service is really great, well trained and helpful.
