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June 2024 by Clarissa Perez
I am disgusted. I took my dog in to get a new tag and she seemed interested in these treats by the cashier so I bought her a little pizza one. I took it home to give it to her and there’s worms crawling all over it!! I immediately threw it in the trash and can’t believe I was going to give that to my dog.
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June 2024 by Nicole Hales
They have a pretty good selection of cat food with good ingredients :)
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June 2024 by gwen guzman
I like going into Petsmart, the employees are always so friendly but the prices are just so high here compared to the one at home.
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June 2024 by Kevin Stone
Terrible experience today. Destroyed our dogs haircut. Alina did exactly the opposite of what we discussed and agreed upon. Then was 45 minutes late on the pickup as I waited
Never again
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June 2024 by Kevin T.
Alina and I had a long conversation about what my expectations were for the dog and what we wanted. We both agreed that 3 1/2 hours would be plenty of time and the only matting he had was a little bit under his belly and around his feet. I emphasized several times to not butcher the dogs hair, I honestly think she did it on purpose to be funny because I go to pick up my dog his hair is extremely short. Also, she never even told me when she called to tell me she was running late, which ended up being 45 minutes late as I sat in the parking lot, that this happened. There was no matting on him that justified it. What a terrible experience, never going back here again.
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June 2024 by Chris Sprangers
We enjoyed the puppy classes at the store.
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April 2024 by Nick M
They won’t sell you 1 goldfish if you don’t have at least a 30 gallon tank. If you want 2 goldfish you’ll need at least a 40 gallon tank. Yet their tanks are overcrowded and they have dead betta fish on display.
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March 2024 by Laila K.
I'm so annoyed that after calling me an hour before my appointment last week to tell me their groomer is going to be late and can't groom my dog, today they tell me they can't check my dog in at 8:52 am for a 9:30 am appointment. I guess they can only inconvenience their clients.
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March 2024 by Cynthia Torstrup L.
Update-3/10/24 Brought our dog back for his grooming & Grooming Dept Mgr Sabina felt it would be ok to instigate me upon cking in. I waited until I got back home to call her & inquire why she felt it was ok to stir the pot about our last visit when she already knows I'm not happy. Funny- she only addressed his teeth not being brushed. She "Guaranteed" that his teeth were brushed at his last appt. I ignored her unnecessary comments. She is the one my Son called the day after the injury to notify of the injury & teeth not being brushed. But she made zero mention of our dogs injury to his private part at his last grooming appt by Groomer Brenna D. (I have pics of his injury) Her response was that I shouldn't bring Buddy back and that I complain after every grooming-Which is NOT TRUE. She told me to call the Store mgr tomorrow. We've been bringing our dog here for 11 mths. Never had a problem until our last appt. Guess she should sharpen her mgmt customer service skills. She should be Apologizing instead of calling me a liar. My 22 yr old Son is a witness to our dogs injury & my phn conversation with Sabina on 3-10-24. I'm really disappointed in PetSmart Encinitas. When we went to Pk up our dog-Sabina was not there. A male employee brought us our dog & we left. I paid full price online. NEVER have they ever apologized for my dog being injured! I would encourage Petsmart to pull camera footage of my drop off at 2pm on 3-10-24 in the grooming dept. Sad, very sad Jan 28, 2024- Our dog was cut on his private part during the grooming by Brenna D and I was NOT notified. The tip of his private part was obviously nicked by clippers. His teeth weren't brushed as paid for with no explanation. We didn't notice the injury until that evening. I understand accidents can happen and I would have appreciated being notified instead of discovering it later that evening!
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February 2024 by Annette Robinson
My dog seemed to enjoy his stay. The staff was very friendly to me and answered all my questions without hesitatuin.
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February 2024 by Cynthia Lanham
My dog was cut on his private part during the grooming and I was not notified. His teeth weren’t brushed as paid for with no explanation
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February 2024 by Mike Verner
Expensive but a great place
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February 2024 by Allen Vernon
My dog blueberry and cat itachi love the staff and always have a wonderful experience at the petsmart hotel. The staff is extremely friendly and communicative. I always know that my pets are in great hands!! They go above and beyond, and I highly recommend it!
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December 2023 by julie p.
Salespeople in front at resister always so sweet. Store always neat and clean and well stocked.
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December 2023 by Tom “San Diego Tom” Brooks
Always a friendly welcoming and nice selections.
