REI is a popular outdoor store known for its quality gear and excellent customer service. The store offers a wide range of products, including outdoor clothing, gear, bikes, and accessories. Customers appreciate the helpful staff, such as Blake, Kaden, Derek, Mac, and others, who assist with finding the right products and provide knowledgeable advice. The store features a friendly atmosphere where employees go out of their way to help, making shopping a positive experience. REI stands behind its products with a 100% satisfaction guarantee and designs its own line of award-winning gear and clothing. During special sales events, like the 4th of July, customers can find great deals on bikes, accessories, and more, sometimes even finding bikes that are perfect for them at discounted prices. Many customers also trust REI’s bike service team, praising their timely repairs and accurate estimates. Overall, REI is a place where outdoor enthusiasts can find everything they need, enjoy helpful staff, and feel confident in their outdoor adventures.
Incredible customer service! One of their employees (Will) went above and beyond to help me solve an issue after erroneous information was given to my spouse over the phone. (Pretty sure it was just simple miscommunication, but it potentially affectedan upcoming trip)
May 2026
Britt was incredibly helpful and attentive! We don’t regularly shop at REI, and despite the store being fairly busy, she kept checking back with us and answered our gear questions as well as pulled sizes from the back inventory. Thanks for all your help!
April 2026
Shout out my boy Will, helped me out with climbing shoes and gave some good tips on finding the right one
