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April 2024 by Anya H.
This review is long overdue. There is no Cosmo Prof that compares to this one. It is a smaller CosmoProf, but they tend to still have everything stocked up. Truly, what makes this one different is the employees. They are all amazing here. I have never had one issue with them. They always go above and beyond and they're extremely knowledgeable. I seriously want to shout each and every one of them out because they have all been extremely outstanding and you can tell that their store manager is running an amazing store. They are also always trying to make a personal . They seem to always have a good flow going on in there. I never have to wait and they're always ready to help . The other stores in the area tend to be rude and unhelpful, but not this location. I love this store and I highly recommend if you're a licensed cosmetologist to just come to this one !
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December 2023 by C N
Staff wasn’t very educated with products, or where their inventory was.Parking isn’t the best, very limited parking spots.
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December 2023 by Dutch F.
I brought my partner along to Cosmoprof today 12/3/23 and it was his first time joining me. I teased him as we strolled through the store, telling him it's meant for industry professionals and he couldn't watch me do the secret door knock. I also reminded him not to pull out his phone, and of course, no flash photography was allowed. When I approached today's representative and cashier, I proudly announced that I had a non-industry civilian with me. To my delight, the three of us had fantastic synergy and shared lots of laughter throughout our shopping and checkout. Our cashier was truly wonderful she was cool, genuine, and had a great sense of humor. The store had the products I needed in stock, and the overall customer service was excellent. It made for a satisfying shopping experience!
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October 2023 by Alfred
Horrible and embarrassing experience. My wife and I are from out of state but were in the LA area visiting family. We are not beauty professionals and did not know that this store excluded the general public. Just before noon this Sunday morning, we stopped by this CosmoProf as my wife needed some beauty products that she forgot to pack for this trip. The store clerk had to have known that we weren't beauty professionals since we kept asking her questions that professionals should know the answers to, but she let us fill ourhands with all kinds of beauty products before dropping the bomb and telling us that they only sell to licensed professionals. She could have told us a lot sooner but waited for the right moment to purposely embarrass us in front of other clients. What kind of sick person does this?
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September 2023 by Edith Santos
Cosmo prof in Sherman's oak some of the cashier attitude was soo poor.
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July 2023 by betty Vitela
Lisa the retail associate always makes me feel welcome and greets me. Thank you
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February 2023 by Sara P.
great location to shop at but hit and miss on product availability. I find supply to be limited quantities or I have to call to ensure availability of products in specifically going in for as one is out 50% of the time.
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November 2022 by Audrey N.
Nice staff and helpful and parking lot is small but there are spots for each business which is great!
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August 2022 by J L.
Woodland Hills cosmoprof is just the best..helpful !! Jess was amazing.went out of her way to help me locate something.so happy with what she did for me! Jess in Woodland Hills should be promoted!!!!!
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January 2022 by rola shakh
This is my worst experience at CosmoProf the one on Ventura Boulevard in Encino I walk in very kind to this girl asked where her products come up to the counter cuz I'm buying it for my mother I let her know that I'm from Russia hold on give me a minute I'm going to find out the phone number of my mother she gives me attitude is very rude. She's making faces at me when I'm asking for simple questions. The customer service was horrific and the girl who was helping was a disaster. I told her please do not be rude to me and she tells me you know what well then you can buy anything here and takes a product snatches it for me. Do not go here and they have no manners they do not want to help and they are very rude
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January 2022 by Rad
Girl that worked today in the morning was beyond rude. Went to a different CosmoProf in Burbank and it was amazing. Encino location is the worst never go there.
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November 2021 by Patrik Davoodian
Even tho they never have anything in the stores anymore still one of my favorite locations
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October 2021 by renee c.
This review is for Nyree who was super friendly and knowledgeable and patient in helping today with my shopping needs. I appreciate that she was there today made my experience so much nicer. Thank you Nyree
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October 2021 by lukaro4you
Cosmoprof in Encino have the best customer service and this store is always clean and stocked up with products!
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July 2021 by S. Wynne
Can't go wrong with this tucked away gem in the valley. Sweet staff and stocked shelves
