Big Brand Tire & Service in Encino, California, has been providing reliable car repair and maintenance services to the local community since 1969. Located on Ventura Boulevard, the shop offers a wide selection of big-brand name tires at competitive prices, along with a variety of automotive services, including brake repair, car battery replacement, and oil changes. The service center is known for its professionalism and friendly staff. Customers praise the front desk representative, Philip, for his excellent customer service, providing options and transparent pricing. Many have been loyal customers for years, appreciating the shop's family-like atmosphere and quality workmanship. Reviewers highlight the shop's ability to handle unexpected situations, such as a customer's tire blowout on the way to an important event. The staff, particularly Philip, were able to quickly assess the issue, replace the tire, and repair another tire with a slow leak, all at a fair price and within a few hours. Customers also appreciate the shop's honesty, with staff members providing recommendations without pressure to purchase additional services. The overall experience is described as straightforward, positive, and respectful, with the staff going above and beyond to ensure customer satisfaction.
Still feels like a family business. Philip at the front desk was wonderful. Professional and courteous and checked prices and gave me options. I’ve been bringing all my family cars here for 19 years and I’m still very satisfied!
August 2024
Friendly professional honest service! Thank you! They take excellent care of their customers!
August 2024
Great service. I would buy all my tires there and have done so for years.
