First Citizens Bank is a trusted financial institution that has impressed its customers with its exceptional service and dedication. The bank has a friendly and knowledgeable staff, with employees like Sandra Valdez, Thimari Semage, and David, who have consistently gone above and beyond to assist customers. Customers have praised the bank's online banking services, which have been accurate and reliable, as well as the personalized attention they receive. Despite the bank's recent acquisition of One West Bank, customers have expressed their satisfaction with the seamless transition and the continued high-quality service they have come to expect. Overall, First Citizens Bank has earned the trust and loyalty of its customers through its commitment to providing a positive banking experience.
All the staff at this bank are really good employees and they served me very well.
August 2024
First Citizens Bank actually bought my bank (One West) in 2023. I've never stepped foot inside, but have used the Online Banking and have had nothing by praise. Everything is acurate and I'm happy so far. If it was not there, I would close my 3 accounts that I have had for 35+ years
May 2023
These five stars goes strictly to Sandra Valdez! Employee of the bank. Ever since One West she’s always been very helpful, kind and knowledgeable with my every need. First Citizen is very fortunate to have an employee like her working for them. Not too sure I can say the same about the bank itself.
