These five stars goes strictly to Sandra Valdez! Employee of the bank. Ever since One West she’s always been very helpful, kind and knowledgeable with my every need. First Citizen is very fortunate to have an employee like her working for them. Not too sure I can say the same about the bank itself.
January 2020
If you want a bank that denies your claim for an unauthorized charge even after you responded to your text alert that it was an unauthorized charge then go here. Worst bank ever. We had to sue them. Bunch of hicks based in North Carolina. We should have known better.
March 2012
Best bank I have ever had in every aspect. The staff is friendly and always willing to help me with whatever I need. They really go above and beyond for their customers. If you like personal service and not talking to a robot this is the bank for you.