Fleet Feet Encino is a well-regarded running and footwear store that offers a personalized shopping experience. The staff, including Mitch, Darcy, and David, are described as knowledgeable, kind, and professional. They provide thorough foot measurements, pressure tests, and computer-based recommendations to help customers find the perfect shoes for their unique needs, whether they are dealing with a diagnosis like plantar fasciitis or are just starting their running journey. The store is well-organized and conveniently located, with a vast selection of shoes, including the popular Hoka brand. Customers praise the excellent and professional service, as well as the store's ability to cater to individual requirements. Fleet Feet Encino is currently open for in-store shopping, with new safety measures in place, and also offers online ordering and curbside pickup options.
Kyler was extremely knowledgeable and easy to talk to. He listened to my needs and how each pair of shoes I was trying on was affecting my foot. I’d definitely go back to Fleet Feet, and Kyler is a great associate! I ended up with two pairs of shoes, insoles, and insoles for my girlfriend.
July 2026
Mitch is one of the best sales representatives I have ever talked to. He spent over an hour and a half with me just to ensure I left with the perfect shoe. They also do a complete scan of you feet with their machine in order to accurately assess your proper size. 10/10 would recommend this place to anyone!
July 2026
Awesome customer service by mitch will go back to get another pair and my new trail shoes as well!
