Verizon's Authorized Retailer in Escondido, CA, Victra, strives to provide the best possible experience for its customers. The knowledgeable and dedicated store consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The store's mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have praised the store's exceptional customer service. The associates are described as patient, helpful, friendly, professional, and knowledgeable. They have been able to quickly resolve customer issues and provide excellent assistance, even staying after hours to help. The manager, Shannon, has also been commended for her awesome service. Overall, customers have had a great experience at the Verizon store in Escondido and highly recommend it.
The service at the store with Mr. Cruz was awesome. He did a great job updating and bringing my services closer to being updated.
July 2026
Came in today while it was busy as I’ve been having issues recently with my SIM card and I was on a time crunch. Collin helped me out right away and resolved the issue quickly! I was in and out in under 15 minutes. Excellent customer service
July 2026
Truly remarkable customer service. Anytime I walk into this establishment. It’s always a quick process and I’m met with the nicest of people. A great Mention would be Colin, always Caring, sweet and nice. Definitely a huge help And would highly recommend coming!
