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“CPR phone repair is simply the best. My son’s iPad stopped working, I took it to Apple and they wanted over $500 to diagnose and possibly repair/replace what’s needed. But the Apple guy said probably can’t fix it and to just buy a new one…for $1,000.00. I took it to CPR and it was a simple screen replacement. I paid $256, after my $100 diagnostic fee. Not only are they affordable they are honest and genuinely want to help you. They aren’t trying to up sale you or lie to you. I will be a forever customer. Sally is the best!”
“I came in today and the guy at the front desk was great! He was very professional and knew exactly what he was doing. He finished fixing my phone’s front screen in less than 20 mins. I highly recommend this place!”
“At first, we went to another Metro by T-Mobile location, and unfortunately we had a very bad experience. We left the store feeling confused, disappointed, and honestly very upset.
Thankfully, we decided to visit the Metro PCS location on East Valley Parkway, where we met Khan and Nitan — and they completely changed our experience! They were absolutely the best Metro PCS employees we have ever met.
They patiently explained our bill, answered all of our questions professionally, and helped us add another line to our family plan with no stress at all. On top of that, they even helped us get 2 free tablets!
After the experience at the first store almost made me cry, Khan and Nitan made us feel happy, valued, and truly cared for as customers. Their professionalism, kindness, and excellent customer service are the reason we will continue staying with Metro PCS.
Highly recommended! Thank you, Khan and Nitan, for going above and beyond for our family! 🌟👏”
“Sarah is the best!! Stellar customer service. I even bought an extra device!! My old Metro PCS up the road used to be my goto but the lady is no longer there and I used to pass by 3 Metro's just to go there because of the service. Now I only have to pass by 2...lol. Oh and it's 20 min after close and they are still helping people here...that says alot. Great friendly crew.”
“Upgrading my phone, so took to AT&T store to get some help transferring info from old phone. Reynaldo immediately helped set up my phone with ease. He was very professional and really fun to talk to as well! He also gave me great technical advice about my new phone! Always happy with AT&T service!”
“Excellent service for my iPhone 14 Plus phone screen repair. Highly recommend if you need a repair for your phone. A cute Mexican restaurant nearby where you can wait and eat while the phone is being repaired. Thank you so much! Mimi”
“Came in today while it was busy as I’ve been having issues recently with my SIM card and I was on a time crunch. Collin helped me out right away and resolved the issue quickly! I was in and out in under 15 minutes. Excellent customer service”
10AM - 8PM
1201 East Valley Pkwy C, Escondido
Mobile Phones
“I had a great experience with the English fellow with the oddly shaped head. Recently switched my service to AT&T due to poor service nearby my workplace otherwise would've stayed with T-Mobile. T-Mobile corporate had been charging for the last 3 months for a tablet and watch line that I told them to cancel all the way back in March (not the fault of this store, just customer care not doing their jobs). He helped me to call customer care end from the store to finally get the two lines canceled that should've been canceled way back in March and all of the charges were waived and finally everything was settled as I didn't want to go into collections. If I ever decide to switch back to T-Mobile I'd go back to this store from the great customer service in helping me resolve my issue even if they didn't get commission on this particular transaction. Ask for the British guy. He was a huge help.”
“Jimena was very helpful, knowledgeable and polite. We walked in & out, fortunately there was no other clients in the store when we arrived so that helped speed up the process. I am happy with the service we received. Thank you Jimena you’re amazing! ?”
“Please go see Victoria and Brittney at the Cricket store off of Felicia in Escondido! They both were extremely professionally and very knowledgeable about all the devices and plans! They both just saved me a boat load of money and I would definitely recommend them to all my friends and family, for all their telecommunication needs!
~Zoe (Happy Customer)”
10AM - 8PM
655 East Lincoln Ave G, Escondido
Mobile Phones
“Victoria is amazing broke my phone but she found a phone perfect for me and did a awesome job getting my phone and email set up thank you definitely great customer service”
“been coming here for a while jackie has always been so helpful and attentive. recently got a tablet for my daughter. it has been perfect. I highly recommend this location. A lot of phone locations i been to in the past have me walking out because they try to sale in a type a way that is not at all comfortable making you feel like you are another person in their store $$ .... jackie listens and just has a great way of understanding what i like giving me guidance to what is right for me.
The plan i have includes disney plus! my daughter LOVES!”
“Very satisfied with the customer service at this location. Call customer service and spoke to a technician for help but was not able to get that, went to the store and spoke to Carol, and she was able to help! Thank you so much Boost Mobile*****”
“After several days of intermittent service problems with my phone I visited the T Mobile store on Valley Parkway. I was instantly greeted by Arianna. We sat down and after answering several questions she checked my phone and replaced the Sim card. Rebooted and tested the phone and all is well again. She also let me know about my upgrade options and other promotions that may help me. She gave outstanding service and this was an awesome experience. Thank you Arianna!”
10AM - 8PM
1201 East Valley Parkway, Escondido
Mobile Phones
“Karina was great help, she was very knowledgeable on the products and helped me walk out the store with a new phone in hand. Loved my experience. The store was clean, smelled good and music was great. Highly recommend”
“Bibi is an absolute gem!! She was immensely helpful in aiding my elderly mother as she upgraded phone and watch. Best customer service I’ve seen anywhere in a very long time.”
“The gentleman working here was very professional and took the time to get my number transferred, and took the time to set up my home internet and
cellphone before I headed out, he was very patient, friendly and professional, definitely recommend coming to this Metro over the one in valley parkway. Thanks”
“It was a great experience at this T-Mobile. Nice, quick and easy. Very straightforward even though I went in when they were about to close, Daisy and Jason were very helpful. Daisy in particular answered all my questions and was really sweet. Very patience and helped me decide which phone I should upgrade to. I decided on the 17 Pro Max and I love it !”
“Victor, the new manager, was amazing providing all the info and answering all the questions I had in regards to my home internet. I’ll definitely be coming back with him for future business needs!”
“I was recently there to replace my internet modem for a newer one, and despite arriving not long before closing time, Angie welcomed me and assisted me right away. She was so kind and friendly!”
10AM - 7:30PM
245 West Washington Avenue, Escondido
Mobile Phones
“Alma and Angeles were fantastic, very patient to help me work through the nightmare of moving a phone number from another carrier to Cricket. They handled another unruly customer professionally (he didn't seem to understand a cell phone needed to be charged in order to work, good luck with modern technology sir!). Their patience was amazing and I definitely recommend this location!”
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“Had an emergency and thought I had to replace my phone but Frank was awesome and cleaned it and she started right up. Amazing customer service and a ton of options.”