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October 2023 by Adam S.
The best part for us: they have a 12-passenger van!! It doesn't show up on line, but if you ask local staff about it, they can help you book it. Friendly, helpful staff and a convenient downtown location. After-hours drop-off available, which is good because hours are kinda short and they are not open Sunday. Rental rates were average to low, which is always nice. Would be five stars except for headaches dealing with the corporate-level stuff like website and main call center.
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September 2023 by TanyaLynn
It was a quick stop...The lady was fast and very friendly!
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August 2023 by Jocelyn L.
We rented a Chevy Bolt in Seattle not knowing it would be *terrible* for a road trip. Took forever to charge. We went to the Hertz in Eureka desperate to swap the car, and Noah was so kind and helpful. We exchanged the car easily, and it literally saved our family's trip. We're so grateful!
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August 2023 by Frankie H.
With the airport closed during the time Cal Poly Humboldt students were moving in, getting back to L.A. was stressful. Noa was patient and the rental was great! I don't remember the young woman's name but she was also amazing. Gave me a phone charger from their lost and found. I am so glad I rented from them. Everyone was so helpful and understanding.
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August 2023 by Brendan Carman
The team answered my phone call and gave the answer I needed right away. The man who said it was his first day helped me when I showed up and he was very polite. He put me in the car that I wanted and had me on my way in no time. This hertz is one of the best that I have dealt with.
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August 2023 by Jake Vincent Belmont
Been here a handful of times already and it's always great service and well cared for vehicles. Great prices too!
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July 2023 by Malarie K.
If we could give zero stars we would!! Our Tesla broke down in Eureka. Not even a stop that would have been on our trip! We called and the place had just closed. An amazing employee drive over to see if he could help us. The car was beyond being helped. We showed up at Hertz the following morning and explained our situation. The girl manager at Hertz was so rude and so unhelpful we will never rent from Hertz again. The guy in their even said he wished he could help us more but was unable because of her. We rented a Tesla and they replaced it with a car half the size and dirty and didn't refund us any money or even offer to make up for all the inconveniences that having a broken down car cause for our trip and our family. Never again Hertz. Way to go!
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July 2023 by Heather Cotten
We had an unfortunate event with a car rented from another location. We ended up at the eureka location to attempt to fix it. Jessica Y was so incredibly helpful. I cannot say enough about the level of care and excellence she put into doing a wonderful job. Thanks for going above and beyond!
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June 2023 by Katie Eisenberg
I really enjoy the experiences I have had with hertz. Jessica has always taken care of me and my family getting us back on the road after some crazy man took his anger out on my car and the lady that crashed into me just the other day. The rates are fair and the service is excellent. I had a wonderful conversation with their driver Jaimie who picked me up from the mechanic shop all the way in McKinleyville. When we arrived at Hertz eureka location I was so relieved to see that Jessica was there to help me again. She picked a car she thought would be suitable for my personal situation and delivered nicely it was a perfect car for me. I really appreciated that she took the time to ask me what I needed out of a car and had Jaimie pick us up in the car we were getting so I wouldn't have to change out my 2 car seats again. Transferring 2 kids car seats is hard enough it was so nice not to have to do it a second time thanks to her thinking about that. Thank you Jessica and Jaimie for going that extra mile for making my day just a little bit easier for me you both are an incredible asset to the Hertz team and I look forward to any further encounters. Here's hoping for one that is a leisure situation instead of a car accident situation. Thanks again you guys your truly amazing and really made my day.
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June 2023 by Tim Speer
My wife and I rented a car to drive to Texas and back. Car was great affordable and the people were great inside the office. My problem is the $500 that they took from our account. Promise would be returned within no more than 48 hours, and are completely unable and unwilling to help us. We returned on the ninth and today’s the 14th is now been five days and the only help that they can give us is suggesting that our bank is lying to us. We live paycheck to paycheck and taking the trip already was stretching it thin. I have a family to feed and bills to pay. It almost brings me to tears writing this!!!!
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June 2023 by Ross Diehl
Poor customer service. I recommend going across the street to Enterprise where the service is impeccable.
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April 2023 by dirtgirl 73
Terrible go elsewhere.I prepaid to make sure my economy car would be available. Arrived promptly on time and they had no cars at all. Best, they had no compassion, no customer service skills whatsoever. They just stared at me. Not so much as an " I'm sorry" . Corporate is completely unsupportive of this branch. Good luck. I'd call across the street if I were you.
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April 2023 by lil scary
Good place to go and rent a car freindy staff
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February 2023 by Chad Fuller
Very accommodating. Dude who rented to us helped us get around for the meantime.
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December 2022 by Kallin Hilker
They ripped us off, saying the gas tank was full when we picked it up, but it was not. They made us fill it up. I will never rent a car from them again. I hope they enjoy their free gas. Untrustworthy people.
