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January 2024 by Melissa H.
I have loved this clinic and we have been long term customers. The oldest invoice I can find is from July of 2015. I always found the staff to be professional and caring in regards to our animals. That was until today. Scenario...I have a sick cat. She is not eating, throwing up (mainly thick saliva) and has dropped weight. She is a senior outdoor cat that sleeps in her house on our patio. I called today at approx 9:30am as I am concerned for her and consider this an urgent situation. The girl that answered the phone put me on hold and then told me that they are full today and tomorrow and the earliest appt. is next Wed at 10:30. I tried to explain that I believe the cat is in pain. I asked if I could speak to the office mgr in the hopes of a better solution. "Makayla, the office manager" took my call and told me that they are short handed and I should go to emergency in Fairfield or another vet. I think she said Mid Valley and then she hung up on me!! Compassion is truly the most important thing for my pets and it seems that this is non existent at Barney & Russum.
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January 2024 by Jennine H.
Dr. Russum, Dr. Mack and staff gave me 7 more months with my dog after being diagnosed with congestive heart failure and kidney disease. We were seeing specialists at UC Davis and Dr. Russum in between. I know there is a shortage of veterinarians which is not their fault. The girls were kind and caring - even helping me administer medication at the end. I highly recommend them and am taking my new puppy there!
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December 2023 by Symone B.
I stopped going to this vet bc my dog was scared to go back in after she got her nails trimmed once. She never acts timid so that kinda alarmed me but we went back for an X-ray bc they were the most affordable in town and have been going ever since. Not sure what happened on that nail trim day but since then the staff and docs have treated my dog with love and patience. They're not really a money grab type of Vet so I appreciate that.
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December 2023 by Amy V.
I've invested considerable time, traveling two hours for my dogs and even assisting others by covering their dogs' expenses when necessary. The establishment has consistently demonstrated excellence with an understanding, supportive, and competent staff. However, I am deeply disheartened by their recent abandonment amid my efforts to address my reactive dog. This turn of events, compounded by being turned away on multiple occasions during a critical period of need, is particularly distressing. Having entrusted them with numerous dogs over the past 7-8 years and vouched for their services, this experience has been a profound disappointment.
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December 2023 by Chri T.
This clinic used to be okay but not anymore because some of the staff are lazy and customer service is rude. This white, tall heavy set lady with tattoes on her arm is lazy and rude and don't have patience with my dog. I can tell from her face and gestures that she doesn't like us everytime we were there. Few months back, this lady did not even do my dog's nail appointment and told us that she can't trim my pet's nail because my dog was anxious and needs to be fully sedated. I told her that we have been going there for nail trim without a problem but all of a sudden she just don't want to do it. Our time and effort coming at this clinic was wasted for nothing. Getting an appointment is already a pain. Arriving there on time but not getting the service, is very disappointing. And this morning I texted this clinic and told them that my dog ingested a latex gloves at around 8am and asked if I can go there to have him check and maybe they can give him a medication to induce vomiting. One of the staff called me and gave me instructions to give my dog something to eat before going there. She said to go there ASAP. I drove there right away because time is of essence. My house is just less than 15min away from the clinic. When we got there, they had us wait for 40min only to tell us that there's no available meds and just go somewhere else. They instead referred us to this clinic in Faifield. I was so upset, but i worry more for my dog's health and safety. they didn't help us. I will attach the conversation text i had with this staff/vet. I'm glad we went to other clinic Cal west and they accommodated us. All staff and doctors were very nice. They really took their time to attend to my dog. They're so patient and enthusiastic and have high respect to their customers. I'm very happy for the excellent service.
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October 2023 by Stephen D.
We are relatively new to the area (1+ yer in Fairfield). I did a lot of looking and chose B & R for our Labrador Charlie... they did a check up and he did great. No anxiety, he is older dog at 13 at the check up time. Unfortunately, last week he had a stroke while at home. We waited and hoped he would get better (for him) but he didn't and after a three days we took him to B & R. They checked him, told us that he wouldn't get better but we had options. After discussing with my daughter (whose dog it was) she agreed to let him cross the rainbow bridge. The staff was wonderful and helped my young daughter with all the choices and time... I am very thankful. FYI, routine shots about $105 to $145...
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October 2023 by Virgie D.
Not even a good morning from the doctor who's treating our kitten for the first time.
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September 2023 by Ken W.
My dog died sooner than he should have due to Dr. Russum's ego and negligence. He damaged my dog's trachea during a surgery he really didn't need, but Dr. Russum insisted, and I trusted him!!!!!! He also prescribed a very pricey medicine for my dog knowing full well that he should have waited until he had the blood test results back - 1 day later!! Again, I trusted Dr. Russum to have my dog's best interest at heart. I'm still paying for the medicine!!! I asked to have my dog seen by another vet in the office, but Dr. Russum insisted he needed to be in charge. Be careful- the arrogance and ego in that office could be detrimental to your beloved pet. My trust was misplaced!!
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September 2023 by Helen M.
Do not take your pet here! They do not care for the well-being of your pets/family! First and foremost, horrible customer service by phone and in person. The girls at the front desk are rude, short & inconsiderate and do not know how to do their jobs! When I walked in there, it was a zoo/circus! They are all over the place! As I try to call first, before I come in, the girl on the phone did not give me a straight answer and told me to go somewhere else and hung up on me. So I decided to go down there instead and got the same treatment. Unbelievable how this establishment is run. Take your pet somewhere else where you can get better care and better service. Also, they need new staff members with professionalism and being well trained in this field. I would give this place a -5 stars !!!
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September 2023 by Glenda A.
I had to wait to write the review- since I wanted to be objective. We have been long time customers of Barney & Russum. They were awesome and I would not go anywhere else. BUT it has changed. My Shih Tzu woke up sick and was getting progressivey worse as day went on (Sept 2022). We called to try to get her seen. A young man answered- was short & rude. Said there was no way to get her seen- They were busy with no appt's. We would have to take her to the ER. I called around town- desperate for an appt anywhere. I couldn't get an appt. The Er they referred me to was closed until the evening. As I watched the life leaving my girl I took her to Barney & Russum as a last ditch hope. Imagine my surprise when the parking lot was empty- not a sole in the waiting room.. No one- just the employees. My girl died on the spot. Not saying that she would still be here today if they had offered to see her- but she might have been. Their behavior was unprofession not to mention unconscionable!!! Never again.
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September 2023 by Geoff L.
Was a long time customer But the last couple times needed to get a appointment With nothing but a attuned from girl at front desk. This would be the 2ed and last time she will Say " If You THINK You can get in Sum were else TRY " After not being able to get my Pug who was in pain in this morning I went to Solano Napa Pet Emergency and needed a follow up in 3 day for Fox Needle in his ear drum. And was told 10 Days out. Found a new Vet just like she told me.
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September 2023 by Marie L.
This is the second time my husband was told to try to find another vet. And if we're lucky, we might find one that could see our pug. So, went to the emergency vet. He had been hurt, and needed to see a vet. Longtime customers no more!
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June 2023 by Michelle C.
Took my dog here early in the morning as she was in labor. Only to have her not worked on until almost 3.5 hours later. We ended up losing the puppy since they couldn't get to her right away. Had I have known they were too busy to operate on her quickly enough, we would've taken her somewhere else.
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May 2023 by Miss P.
Don't waste your time going very unprofessional waited almost. Hour when I had a appointment
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April 2023 by Eleianna D.
Just had my first visit for my dog, Stormy, and it was great! All the staff was easy to talk to and cooperative and Dr. Russum was great. He was so kind and treated my dog perfect! I've had worse experiences with vets but not this one. It was great! i'm
