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March 2024 by Todd K.
So many bad reviews is an indication of how the store treats customers. Does management not care about customer satisfaction
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March 2024 by Caiva W.
My husband and I walked in for a return and an exchange he had called for earlier in the day. 3 white males had to ask us what we were looking for when we walked in. Then took my husbands return to hold up front.. we looked around for a few minutes with no help and honestly we just weren't feeling the vibe so we got in line. There were 2 people at the register until we got in line and he walked away, making us wait. Ava was at the register helping and she is horrific. She flirted with my husband the entire time I stood there making both of us feel HIGHLY uncomfortable. She kept mentioning how big my husbands feet are and how size 11 and up are SUCH big feet. My husband said he felt so uncomfortable the entire time and like she was insinuating sexual comments towards him. The selection is really small and no one will help you if you need it even with 10+ employees working there.
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January 2024 by Missael Avila
Lots of variety of denim, work and casual clothing and footwear.
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January 2024 by Miguel Marquez
I came to find some boots and was met by Claudel. She was very nice and helpful. They have a lot of inventory. Will definitely visit again soon.
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January 2024 by ivonne zamora
I really liked it, I bought a bag and a belt...and you can find many denim things...
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January 2024 by Manuel O.
Don't buy at this store. Don't try to exchange a gift because you'll end up paying out of pocket. Long story short I was gifted a shirt from boot barn by a friend. I guess she used her reward points or employee discount that when I try to exchange the shirt they try to charge me that discount that she received. Why should I be responsible for that? It's a gift Can I exchange a gift that was purchased at your store?
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December 2023 by K. Sue Westover
Was able to get a great pair of boots for husband, he loves them.
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November 2023 by Kim M.
Boot Barn is amazing, all the Staff are amazing. They greet you with a smile, they help you without pressuring you. The Store is Clean and organized. The Manager Jennifer is AMAZING I have been in Customer Service for over 35 years and can learn something from Jennifer with her FIVE PLUS Stars Customer Service qualities. Boot Barn is Lucky to have Jennifer as we need more Jennifers in this world. Thank you Boot Barn for being the BEST Western Store in the Bay area I love everything you have in the Store..
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November 2023 by Katina M
This was my first experience purchasing western wear. I had no real ideas on what to purchase my boyfriend. The staff there gave excellent suggestions and helped me pick out the perfect gift which he loved. I highly recommend coming here if you are looking for anything western.
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November 2023 by Cheyanne R
The best, nicest store in the whole Bay Area in my opinion. The prices are fair. The people are old school polite and respectful & it’s like a breath of fresh air.
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November 2023 by Scott Keller
Super helpful staff, great product selection and easy to access right off the freeway.
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July 2023 by Christopher S.
By far the worst customer service. Seems like every employee was on their phones or talking with friends that were just hanging out. Don't think I will be back to spend my money there.
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July 2023 by Hideyoshi Kamegawa
Not a biggest boot barn selection but , they had what I needed !
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June 2023 by Yo D.
Excellent service and merchandise. Their Staff is very helpful and attentive. The merchandise is reasonably priced and there is a large selection. In store Pick ups result in receiving a $25 coupon off next in store purchase. Returns are fast and you can accumulate points. The sales clerks are knowledgeable and professional unlike other stores. I would give then 10 stars if it were available
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May 2023 by Lady B.
I came in to this store for the very first time to do a return. I was amazed when entering the store. So many things to see clothing, accessories, boots, etc.... I did see a pair of boots I liked. I will be coming back to this store on my free time.
