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July 2024 by H D T
Carmax made easy and pleasant, thank you.
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July 2024 by Patron 707
Grate experience selling my car I highly recommend to check it
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July 2024 by Angel Arias
Trinity was great she was very courteous and was very helpful.
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July 2024 by Vivian Prater
I purchased my Buick Regal at Carmax in Fairfield. I was pleasantly surprised when I had my picture taken with a big yellow ribbon on my car.
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July 2024 by A.J. raulynaitis
Great experience. Greg was awesome and helped us into a new Grand Cherokee 4xe. They were patient and walked us through everything!
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June 2024 by Jusdaddy 8
No pressure, no hassle. Great experience.
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June 2024 by Thuy Nguyen
The staff was very transparent in letting us know what would benefit us in our search. No salesy persistence, which I also appreciate.
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June 2024 by Adam Freeland
I wish I could give 5 stars to the people, and negative stars to the corporation. CARMAX is the WORST. After waiting 11 days for Carmax to fix the mirror they broke on the car I had shipped to my closest store, the in store experience was even worse... a managed waiting time and are on a used car lot with <5 customers and tons of staff who otherwise could help, but are tied into a structure designed to move hundreds of people in an faceless manner. After waiting for nearly an hour, I was directed to re-furnish all the items previously furnished online, because efficiency? Coming from nearly 100 miles away to my nearest branch for the test drive, I was told I needed to buy the car that day, or it would be released for others to buy, AND that if I bought it Carmax WOULD NOT HOLD IT for a day or two (AFDTER WASTING 11 DAYS) and that I would need to park it out on the street until I could secure a ride to pick the car up. They really are HORRIBLE. The entire corporate end of the process is awful, and if Carmax did not have the specific vehicle I had spent months looking for, I would never have dealt with their kid. Their corporate direction is on track to make DMV service look good.
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June 2024 by Robert Steinbeck
Everyone and all the info provided was very helpful forall that help I needed to purchase my vehicle. Unfortuntley after all was done I had to ask for a copy of the signed contract via text from Jermery and was told to contact the carmax I purchased it from. after speaking to the finance dept. I got the signed contract and account number to pay off the car. This all needed to be provided, once I accept the new vehicle.
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June 2024 by Johnny Zamora
Great place, really welcoming
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June 2024 by dorothy oneil
Ocverall, I liked my experience with Car Max. I loved the way you could order a car online and they would have it delivered to the nearest CarMax and reserve it for you until your test drive. I think they do a pretty good job of testing their used cars. The only thing I was disappointed in was that I did not get a spare key and have to pay quite a bit at a dealership to get one.
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June 2024 by Pixie Popplewell
Second time selling my vehicle to CarMax. Great offers, efficient service, quick in and out. I will say double check their spelling as my name and address were off on different documents (one being my equity check).
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June 2024 by amanda sheldon
HUGE shout out and the BIGGEST thanks to sales rep Chris Turner! I was not wanting to be at the dealership at all. Buying a new car was not something I was ready for due to personal reasons, and I was extremely anxious going in not knowing what to expect. Chris was amazing! He was very patient, and not pushy at all! He was exactly the type of person that I needed to work with, and with his help I did find something that I was able to drive away happy with.
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May 2024 by Tere Acuna
Excellent attention
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May 2024 by John Fuller
Really enjoyed the Car Max experience: The employees were knowledgeable and professional. The quote was fair and accurate and the entire process was quick and efficient.
