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“Tanya was amazing and very welcoming. She helped me gracefully, and I'm glad I got her as my rep. The trailer was fine, but one of the rachet straps stopped working and it took me longer to get the car secured on the transporter. I'd recommend checking that the rachet straps work properly before leaving the store so you don't end up in a situation like this.”
“I had a reservation for a truck at 8:00 am. When I entered the office, the two women there barely made eye contact. There was no greeting. Just a "how may I help you", but it was very dry and unwelcoming. It wasn't just her. The other lady was uninviting as well, she just wasn't the one that assisted me. I think it would be good to train the team that no matter how early it is, no matter what is going on in their business or personal lives A smile goes a long way. She was initially very dry. However, I knew I had a long day ahead of me so I presented with the warm and welcoming environment that I wished I had walked into. By the end of our transaction, she warmed up. And guess what? She has a lovely personality. I hope that she shares that more with customers when they walk in the door. So for that, I added another star to the 3 stars I was going to give. Customer service goes a long way and more companies, large or small, should invest in the detailed training of their employees in this area. Customer service, isn't common sense, as common sense isn't "common". A standard of customer experience should be adopted.”
“I highly recommend Crocker's Lockers for your moving needs. My first experience going through this business in February was excellent so when I needed a U-Haul again in September, I knew exactly who I would check first. If they do not have what you need, they will assist you with finding other options in area. Very friendly people! Very close to freeway. Note: Only one parking space on property, but plenty of street parking available!”
“Employee Tamika was awesome. She answered ALL my questions before I had the chance to ask. Reserved my pick-up & was ready without delay. Definitely made my move so much easier. Thanks again girl.”
“I am parking and I love it here. It's a good day for business and now all my stuff comes to me in a normal fashionable way I can like and have more the the rest on all kinds of days that I prefer it's a winners corcle”
“By far the BEST place we’ve ever rented trucks from! We rent trucks at least 4-7 times a month for our staging business & have rented from many different locations all over the Bay Area. The gentleman at this Budget Truck Rental location in Fairfield is always so helpful & nice to work that this is the only Budget Truck location that we rent from now! Highly recommend!”
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“I've rented twice from this location and William was fast and friendly both times. There was a small mistake on the bill the second time and William took care of it quickly. No fuss, no drama. I highly recommend renting here. Cheers”