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March 2024 by Gillian W.
John and James saved us! We were stranded between our home and our destination. Flat tire, no spare, and all the shops were booked solid or closed. The dog, kids and I would have been stranded. They got us back on the roadWonderful people. Thank you both!
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March 2024 by Victor B.
If you want to get scammed and get the worst possible customer service. This is probably the best place for that. From the poorly managed office, they use scare tactics to get people to believe they need an expensive repair and with little to explanation other than is what the manufacturer recommends. Without, properly giving them any kind of option. Praying on younger customers specially since it is located on base and some don't have a choice or know any better. If I could give negative stars I would.
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February 2024 by Crystal L Williams-Stuart
Staff was friendly. John explained in detail so I could understand. John was very patient with me.I was able to pick my car up same day even tho I took it in later in the day. John also double checked everything. Very good overall experience ?
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February 2024 by rubal saini
Tire alignment deals
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January 2024 by Tony Quintero
I was able to make an appointment for the same day and seeviced my car in a timely manner.
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January 2024 by Lelenlogannmabel
Had an excellent experience yesterday . Very professional, friendly and helpful! I appreciated how they explained everything to me .I am very pleased with my experience.
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December 2023 by Dado M.
Dropping my vehicle off at 7:30am for wheel alignment is not a task one looks forward to, but Manager Ahmed was awesome. Very cheerful and most helpful. 45-minutes later it was complete and free with the lifetime package I purchased. They're great with their efficiency and detailed in their inspections. Top marks to Ahmed. A most pleasant gentleman.
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December 2023 by Michael Lagrisola
Dropped off my car for tire balancing at 11:00 am appointment. It didn't get done until 5:30 p.m..
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December 2023 by CL Wilson
Very expensive, but I needed brakes replaced on a Saturday. I probably paid 30% more than I should have. Shop around if your schedule allows.
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December 2023 by Beverly A.
I'm not happy that the sloppy work done on the brake system had to be redone because the brakes failed as soon as my daughter drove away from the shop. You could have killed my daughter and grandson with your negligence. Why would you stock look a like fluids on the same shelf right next to each other knowing that mistakes can happen
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November 2023 by jay jones
Went to this Store 2 months ago to get new brake pads and resurface routors, I find out today that pads were only replaced… they did not resurface the rotors and I paid over $600 and now having to have Brake Masters repair what they never did. Bad over priced service. I don’t recommend this repair shop.
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November 2023 by Rajeshwar Singh Bath
Quick service
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November 2023 by Jay J.
Went to this Store 2 months ago to get new brake pads and resurface routors, I find out today that pads were only replaced... they did not resurface the rotors and I paid over $600 and now having to have Brake Masters repair what they never did. Bad over priced service. I don't recommend this repair shop.
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October 2023 by Calum Johnson
Waited 3 hours for something that they said would take 45 mins
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October 2023 by Maninder Trewn
Had an appointment for 11 AM. Showed uo on time for an oil change. Was told it woukd tske 1:30 hrs. and wud be ready by 12:30. I asked my wife to come and pick me up. I arrived at 1:05 to pick up the vehicle and the vehicles was still in the parking lot. I asked and was told they wud take the vehicle to work on in the bay right away. I asked the desk why I was not texted or called to say that the vehicle would not be ready. No reasonable response. Seriously the service and the communications suck and wasted 3 hrs for an oil change. Will look for another company for future setvice.
