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March 2024 by sidney laws
This is my favorite Bank. The staff is so welcoming, helpful and friendly.
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October 2023 by j a
I used to help my grandma go to this bank. They've always treated us well, nice vibe..thank you for your help Gabby, your insight is greatly appreciated.
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June 2023 by Laura
A+customer service.I needed help with several things, in regards to my accounts, and Gabby was beyond awesome! I was able to get EVERYTHING taken care of in one quick visit!Thanks so much!
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May 2023 by Alison G.
I came in Thursday make a withdrawal. There was surprisingly no line and was able to be helped by a teller right away. The teller who assisted me (I forgot her name), was really courteous. There's only 1 ATM, located outside. It works and I have not had any issues.
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February 2023 by Kelly P.
Do not finance through them!! I somehow overpaid my car loan and instead of notifying sending me my money back, they put it in an account to slowly bleed dry with service fees!!! I paid off a car and they stole the overpayment!!! Have called multiple times and they won't close my account nor send me my money back. I can't login to my account either. Go with Travis CU.
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February 2023 by James Jensen
This place is a joke, I went in to see about opening a non-profit account! It was obvious from the start that the banker had zero interest in helping me and looked for every reason not to help even after a produced all of the needed documents. Go somewhere else and dont wate your time!!!
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November 2022 by Sean C.
The folks here were great. After we cancelled our loan app at Travis CU in Green Valley (do not go there, they will play you) i was beginning to lose hope id be able to get the car i wanted. Walked in here and met with Hannah, who was GREAT! She made the loan process smooth and easy and painless. Got me a good rate, and even helped save me some money. Signed the papers and was able to get my car. Same week i closed my account with Travis and took my business here. Wont go anywhere else now.
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August 2022 by Vickie B.
I had the pleasure of going into my Golden 1 Fairfield Branch yesterday and working with Hannah Faeh. She was friendly and knowledgeable and able to help me quickly and efficiently. I left the branch breathing a sigh of relief. Thank you Hannah for your help!
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May 2022 by Christina Terry
I've had this bank for years now the only issue I've had is how few of them as in actual branch locations there are.. This particular location is one of my favorite ones they go out of there way to help you with any and everything you need all the way to the end no matter how long it may take! I love the person ability and the one on one connection you get with the branch members in here they really take the time to get to know you :)
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April 2022 by Dave Bee
Lynette Reyes help me with some details that I've been trying to work Out with other branches and was handled with professionalism and quick response.. I'm in customer service myself and can appreciate appreciate a management as well as staff that know what they're doing... Thank you once again they deserve more than 5 stars
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March 2022 by Jen G.
Fairfield has way better service than Vacaville. I believe his name is Dom, he's a banker and he was so polite, friendly, knowledgeable and attentive. He was kind to my 7 year old daughter and even gave her a debit card holder with a few business cards so she could pretend she has a credit card. It was very sweet. After an extremely HORRIBLE experience in Vacaville, I was so thankful for his help and kindness.
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February 2022 by Maria G.
First time coming to this location, and we were warmly greeted at the door. I asked for assistance as I needed to see a banker to process a name change. I was politely told by the banker that she had a pending appointment she was awaiting, and that she would give the client 5 more minutes to arrive. She then stated that if the client didn't show she would then assist me. We waited in the lobby, and once it was established that the appointment was a no show she called me in to the office to assist me with my request. Lynette Reyes, was the Member Service Specialist III who assisted me with my request to process my name change. She was friendly, knowledgeable, and thorough while assisting me. I was pleasantly surprised to experience the opposite of what all the reviews claimed to be a negative experience at this location. After I finished processing my name change, I even proceeded to process a transaction at the teller line. Much like my experience with Lynette, I was again pleasantly surprised. The employees here adhere to the procedures and protocols they have in place to keep you and your money safe. If everyone was as quick to leave a good review when having a positive experience, instead of just reviewing the negative experiences I believe this location wouldn't have such a poor rating. I would definitely recommend this location to anyone who banks with Golden 1 Credit Union, and I thank you Lynette for your assistance that day.
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December 2021 by Tasha T.
Seems like every time I come to this bank there's something wrong it's either Internet or some thing else or the ATM machine doesn't work it doesn't take deposits.This is such an inconvenience for anybody.Going to finish paying off my loan and at the beginning of the year Definitely going to close all Account..Another wasted lunch break trying to go to the bank if I could write a -10 they got it
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September 2021 by Roxy Shr
My husband an I we were ready to open an account here but the customer services is such the lady =I think her name gergina she make us feel like we had a contagious disease the way she was grab our documents she make us feel so uncomfortable that we decide to leave.
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August 2021 by SUNSHINE ROXY
My husband an I we were ready to open an account here but the customer services is such the lady =I think her name gergina she make us feel like we had a contagious disease the way she was grab our documents she make us feel so uncomfortable that we decide to leave.
