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September 2023 by Charles Moore
We like Ivy!
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August 2023 by Michael Amos
The place is beautiful.The staff is very friendly.They help me find a stunning wedding ring for my wife..Thank you Kay Jewelers..
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August 2023 by allan makabayan80
Best customer service and fair pricing. Very good product quality and amazing staff..
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August 2023 by Ivy Bombon
Very helpful and friendly staff..Highly recomended ?❤️
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May 2023 by Michelle Kuzenko
The emotional roller coaster the staff put me through is the reason for 1 star. I dropped off my wedding band for diamond replacement and cleaning. I received a phone call saying my ring was ready for pick up. My husband was out running errands and said he would pick it up for me. When he arrives he's told that I did not recieve a phone call for pick up, that they had called me to tell me more needed done with the ring and to accept more changes. When my husband told me that I was baffled because that is not the conversation that we had. I immediately called Kay Jewlers to clarify the situation with Ivy. She then tells me that there was a mistake, I never should have received a phone call for pick up because my ring was cracked in half and broken beyond repair. She said they had been trying to find a replacement for my ring the entire time and did not want to tell me until they had a solution. I broke down in tears on the phone. Ivy was very apologetic. I did not blame her at all for the error. She told me to come in and pick out a replacement. I was unable to come in for another 2 weeks to look at rings. I go in and wait for Ivy so I can start looking at rings. I sit down in front of Neil Lane because that's what my band was. She tells me the repair shop will replace the original cost plus up to $300. When I begin looking Ivy says "you had a Leo ring". I tell her "No, Neil Lane". She says "I'm sure it's Leo". I say nothing because I know what ring has been on my finger for 9 years. She then asks me my name. I tell her Michelle. She asks my last name. I tell her. Then she asks my husband's first and last name all while looking at the info in her hand. She walks behind the counter and searches through a bin and comes back with a different packet and says "your ring is ready for pickup!" Stunned, thinking she's joking I look at her dumbfounded and she repeats herself. I cry I'm so relieved and immediately feel terrible for the other Michelle. Ivy says, "there was a mix up of Michelle's, they did not verify the last name". (They? Ivy, YOU did not verify. You didnt verify my last name when you called or the type of ring. Nor did you verify my identity when I entered the store other than my first name). Then, she had the audacity to charge me for the diamond replacement. $50. I asked "Seeing as I thought my wedding ring was broken for weeks, can you please waive the $50 fee?". She said "No, only taxes. So $45" I say okay and she says "I'll do 40, my manager will be upset if I don't charge you anything". I walk out of the store, sit down on the bench right outside and begin recording a video of my experience. When finished she comes outside and taps me on the shoulder and says "let me refund you your money" and asks me for my phone number. I tell her and she is holding the other Michelle's packet in her hands and there is a sticky note on her packet with MY phone number. I told her that info and she removed the sticky note from her packet and threw it away. I asked if the other Michelle had been notified and she said that her husband was notified but I honestly doubt it. The lack of communication and attention to detail in that store is astonishing.
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August 2022 by Nazareli P
I dropped off my wedding ring and my broken bracelet to be fixed. I specifically told them to call me instead of my ex husband and the customer rep even wrote it on the receipt so everyone could see to call me. Well they still called him INSTEAD of me and now I will never get my wedding ring and bracelet back. Worst customer service I have ever experienced. I am beyond heartbroken that I will never see my ring and bracelet again.
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August 2022 by Nazareli P.
I dropped off my wedding ring and my bracelet my ex husband had given to me. I told them we were no longer together so to please call me, so I update my contact information, I even saw the customer rep write it down on the receipt in red ink to "PLEASE CALL ME at ..... for pick up" WELL they still contacted him when I clearly said to call me multiple times. I will never get my ring or bracelet back now since they released it to him. This was beyond heartbreaking and I'm so mad because they messed up EVEN AFTER I gave them specific instructions and why I didn't want him to be contacted. All the lady had to say was we released it to him so we're sorry...are you serious?!!! This is the worst place ever.
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April 2022 by Kevin Babb
Just ok selection
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September 2021 by Andrea S.
Poor customer service. Snarky staff member, I was ready to purchase but not after being disrespected. I would rather take my business elsewhere, and would not recommend this location due to their lack of professionalism.
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April 2021 by Melora Langseth
My experience was awesome thank you totally
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January 2021 by Ronald Carlson
Carol is so great at what she does. I resized my ring twice and it came out beautifully on both times. I fully appreciate Carol's patience and professionalism.
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December 2020 by Julia Orozco
Wonderful person to talk to
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November 2020 by Ethan L.
Shelly has been there for years and unfortunately is not happy being employed by this company so she shows it by trying her best to be rude and very unprofessional to lots of customers
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October 2020 by Nancy P.
I guess you have to look a certain way to be treated with a little respect in this place! My husband went to the store ready to buy and simply asked if they had any good deals and was seriously told "yea but nothing for you" like WTF?!? Who says that! Little did she know he has a credit line with 10k! Upper Management seriously needs to look into the employees maybe do some undercover stings just to see first hand how these workers discriminate! On a side note he ended up going to Macy's and buying what he wanted..
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July 2020 by Gris Estrada
Got my ring I'm happy
